Alexis Gomez

About

With a strong foundation in psychology from the University of Arkansas, completed in 2022, and a forthcoming Master's degree in Neuromarketing from the Neuro Business School, I have developed a unique blend of skills in understanding consumer behavior and effective communication. My professional journey includes a role as a Student Support Specialist at Axon Education - Texas EMS School, where I excelled in managing student inquiries and facilitating departmental communication to enhance the learning environment. Prior to this, I served as Assistant General Manager at The Mill LLC, where I honed my leadership skills by managing staff, coordinating events, and overseeing social media outreach. My experience in both educational support and hospitality management has equipped me with a versatile skill set, enabling me to navigate diverse professional landscapes with ease and efficiency.

Experience

• Student Support Specialist · Axon Education - Texas EMS School05-01-2024 – 10-01-2024

  Provided comprehensive support to students by managing outbound and inbound phone calls, resolving inquiries, and addressing concerns. Assisted students through support tickets, ensuring timely and accurate responses to academic and administrative issues. Offered personalized advising to help students navigate program requirements, deadlines, and resources. Facilitated effective communication between departments, ensuring smooth coordination and problem-solving for student-related matters. Contributed to maintaining a positive and supportive learning environment by addressing student needs promptly and efficiently.

• Assistant General Manager · The Mill LLC04-01-2023 – 05-01-2024

  Responsible for managing an average of 20 staffers and all scheduling, hiring, onboarding (HR), training, troubleshooting, and meeting coordination. Managed back bar inventory and communication with representatives from different beverage companies to ensure quality of alcoholic product. Collaborated with the accountant on financial planning and budgeting for bulk orders and staffing. Participated in wine-tasting events to curate a menu best suited for our establishment. Gave tours of the venue to prospective customers and converted prospects to buyers. Organized monthly events with the general manager at the venue for the public to drive sales and overall community enrichment. Managed social media intern and approved all posts and marketing for account outreach on Facebook and Instagram with a following of over 10k in order to uphold brand standards.

Education

• Neuro Business SchoolMaster's degree, Neuromarketing
• University of ArkansasBachelor's degree, Psychology

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