Alexis Noble-Meraz

About

Social worker with experience across healthcare scheduling, customer service leadership, child welfare/adoption policy-focused work, and direct services. Background includes ongoing role as a behavioral health social worker in addition to previous case management, customer services, and social justice roles. Also has experience providing trauma-informed care and supporting youth development in nonprofit and residential settings.

Experience

• Patient Scheduling Representative · UW-Health08-01-2022 – 05-01-2023

  • Schedule patients to providers based on symptoms and acuity of care. • Maintain patient satisfaction by handling complex escalated patient concerns regarding care and prescriptions. • Enhance customer experiences with improved team workflows and more effective solutions for common problems. • Track metrics to aid with patient flow and wait times

• Intern · Wisconsin Department of Children and Families09-01-2022 – 05-01-2023

  • Focused on Wisconsin policy and state statutes regarding public and private adoption, adoption record search program, medical assistance, adoption assistance, independent living program, and ICPC. • Independently conducted data pulls from eWIsacwis for project purposes. • Communicated amongst different departments to identify and address progress needs.

• Guest Service Leader · Kwik Trip04-01-2016 – 05-01-2023

  • Maintain high-quality service delivery through effective resource allocation and workflow coordination. • Maintain customer satisfaction by handling complex escalated customer concerns • Improve customer service team performance with thorough training and monitoring programs • Prepared foods according to food production standards, safety policies, and company policies. • Avoid critical errors with effective crew training and ongoing monitoring. • Meet daily goals through collaborations with managers and fellow crew members • Connected customers and promoted company loyalty with friendly conversation

• LTE Social Worker I · Washington County Community Services04-18-2022 – 08-05-2022

  • Supervised visitations between children and their parents. • Provided general case management to clients (i.e., performed UAs, provide transportation, resource management, completed assessments, and other required documentation) • Maintained an ongoing average caseload of 4-5 clients providing a family-centered approach. • Appeared in court to provide regular updates on clients’ progress with CPS.

• Internship · Washington County Community Services09-07-2021 – 04-15-2022

  • Supervised visitations between children and their parents. • Provided general case management to clients (i.e., performed UAs, provide transportation, resource management, completed assessments, and other required documentation) • Maintained an ongoing average caseload of 4-5 clients providing a family-centered approach. • Appeared in court to provide regular updates on clients’ progress with CPS.

• Youth Development Specialist · Boys & Girls Club of the Greater Chippewa Valley06-01-2021 – 08-31-2021

  • Engaged with children and promoted a friendly and welcoming environment. • Created activities to promote physical interactions, health and wellness, and educational skills during the summer months. • Collaborated with management to address any concerns or areas for improvement in company policies and engagement with the children. • Engaged in trauma-informed care

• Direct Care Professional · ACR Homes09-11-2019 – 01-03-2021

  • Provided care and company to adults with disabilities permanently living in a group home facility. • Advocated for the day-to-day care and provided medical assistance/management to residents and their overall needs. • Engaged in trauma-informed care.

• Social Worker · Clark County Department of Social Services05-01-2023 – 08-01-2024

  • Provided general case management to clients (i.e., performed UAs, provided transportation, resource management, completed assessments, and other required documentation) • Maintained an ongoing average caseload of 3-8 clients providing a family-centered approach. • Worked with families to assess and address the overall needs of the family by developing goal-oriented- time-limited, strength-based service plans. • Worked as an advocate for families to access services within their communities. • Monitored cases to ensure that all goals and services are being met in a timely manner. • Reviewed families' progress with services and goals and terminated services when all goals were achieved. • Documented contacts with clients and collaterals while preparing necessary documentation for services and/or court as needed. • Worked to preserve the family unit, mitigate the need for out-of-home placement, and ensure the safety of vulnerable adults and children. • Appeared in court to provide regular updates on clients’ progress with CPS.

Education

• University of Wisconsin-MadisonMaster of Social Work (Candidate), Master of Social Work Candidate
• University of Wisconsin-River FallsBachelor of Social Work, Bachelor of Social Work
• University of Wisconsin-River FallsModern Language - Spanish, Modern Language-Spanish

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