Allison Malone

Experience

• Account Management & Success Consultant · Perdoco Education Corporation02-01-2022 –

  Promoted to full revenue ownership of a 50-60 account ARR portfolio; delivered 20% YoY revenue retention growth by implementing lifecycle ownership across onboarding, adoption, health scoring, and renewal; drove cross-functional collaboration to resolve escalations and optimize customer experience.

• Account Management & Success Advisor · Perdoco Education Corporation02-01-2021 – 02-01-2022

  Managed onboarding and ongoing account support; built cross-functional playbooks to resolve complex needs and drive customer outcomes; identified opportunities to improve renewals and account growth.

• Customer Success Support Advisor · Perdoco Education Corporation10-01-2019 – 02-01-2021

  Supported 100-150 customers across 4+ regions; delivered onboarding, ongoing engagement, and best practices; established partnerships to ensure retention and satisfaction; improved handoffs and process reliability.

• Admissions & Account Success Associate · Generations College06-01-2018 – 09-01-2019

  Brought on to serve as the lead point of contact; guided onboarding and decision-making; implemented engagement strategies; supported enrollment growth.

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