Ammar Hashim

About

IT Specialist with over 10 years of experience in infrastructure support, software development, and technical management across government and private sectors in Iraq and the UAE. Proven track record of leading system enhancements, team management, and implementing innovative solutions to optimize operational efficiency.

Experience

• IT Support Specialist · SAFNAH.COM IT services09/2018 – 09/2024

  Empowered remote and on-site Level 2 and Level 3 technical support. Engineered and built 10+ Android apps with 15,000+ installs, showcasing expertise in mobile app development and project delivery.

• Information Technology Manager · AI Dar International07/2017 – 08/2018

  Streamlined LAN/WAN efficiency by 30%, enhanced network performance, and provided Level 3 technical support for 100+ employees. Managed hardware and software components across 100+ workstations, reducing technical support requests by 50%. Planned and maintained critical infrastructure for seamless operation.

• Chief Technical Officer (CTO) · SAFNAH.COM IT Services05/2015 – 07/2017

  Led research and development of 4 applications and systems, increasing productivity by 27% and reducing operational costs by 19%. Directed website transformation and managed enterprise IT infrastructure, improving system uptime and response times by over 30%. Pioneered DevOps practices, automating 75% of deployment pipeline, reducing time-to-market by 62%.

• Developer · United Ramin IT Solutions (uRiTs)06/2014 – 04/2015

  Led IPO Riposte system implementation, boosting efficiency by 25% and reducing errors by 45% in 3 months. Delivered technical support and customized solutions, increasing client satisfaction by 35%. Crafted HR management app, increasing traffic and conversions significantly.

• Software Developer · AI-Daleel Integrated Solutions (ADIS)09/2013 – 05/2014

  Designed the E-Gov SharePoint workflows and optimized for C2G processes in AI Diwanyah municipality. Monitored network operations and provided on-site technical support, enhancing system performance and reliability.

• PR Assistant · The National Group for Construction and Investment08/2012 – 08/2013

  Constructed a responsive website, increased engagement metrics by 15%, and boosted user interaction for the company.

Education

• University of JordanBSc, Computer Information Systems

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