Ashley Zitofsky, PMP

About

Results-driven Operations and Program Manager with a proven ability to streamline processes, optimize team performance, and drive strategic initiatives to success. Recognized for leading complex projects and delivering measurable outcomes in dynamic environments. Experienced in operations management, process optimization, strategic planning, and change management. Skilled in developing and implementing SOPs, stakeholder engagement, and fostering high-performing teams with a strong, positive culture.

Experience

• Operations Manager & Portfolio Manager · Jobs for the Future (JFF)05-01-2023

  Led full portfolio restructuring with a focus on change management. Developed and implemented SOPs and SOWs to enhance operational workflows. Conducted training sessions for project management tools and directed cross-functional teams.

• Program Manager · Jobs for the Future (JFF)08-01-2022 – 05-01-2023

  Managed operations for multiple programs, designed Asana and SharePoint workflows, and oversaw invoicing and sub-grantee report submission.

• Program Coordinator, Service Programs · Auburn University2022-02-01 – 2022-08-01

  Led the development, coordination, and promotion of campus-wide service programs. Directed a $145,000 budget and established relationships with stakeholders.

• Assistant to College Counseling & Strategic Initiatives Coordinator · The Baldwin School2018-11-01 – 2022-02-01

  Assisted the Dean of Students with Student Life Coordinator duties and created, planned, and oversaw the Women's Leadership Conference.

Education

• East Carolina UniversityMaster's degree, Counselor Education, Student Affairs and College Counseling Specialization
• East Carolina UniversityCertificate, Student Affairs in Higher Education
• University of DelawareBachelor of Arts (B.A.), English, Professional Writing concentration

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