BSL Prasad
UX Designer | M.Des Candidate | Freelance Expert
8 yrs experience · New York, NY · <10 hrs/week
About
With a diverse educational background and extensive professional experience, I am currently pursuing a Masters of Design in User Experience Design at Vivekananda Global University (2022-2024). I hold a Bachelor of Arts from GITAM Deemed University (2017-2020) and a Bachelor of Technology in Electrical, Electronic, and Communications Engineering from Vizag Institute of Technology (2014-2017). My career began as a Sourcing Executive at Dream Finder Consulting Services, followed by roles in customer service at Teleperformance, Teletext India, and Tech Mahindra. I co-founded DesignXlancers, an online freelancing community, where I served as a UX Designer, delivering successful projects for various clients.
Skills
Experience
- UX Designer · DesignXlancers03-01-2020 – 02-01-2022
Collaborated with a friend to start an online freelancing community providing design and digital solutions to small and medium-scale businesses. Successfully completed projects for clients such as Khyathihomefoods, Swarna Jewellers, and Admitme International.
- Customer Care Support · Tech Mahindra09-01-2019 – 03-01-2020
Worked as a customer care executive for the Amazon process, interacting with customers, understanding their issues, and resolving them through chat, voice, or email.
- Customer Service Agent · Teletext India Private Limited07-01-2018 – 03-01-2019
Worked as customer support for international travellers in Teletext Holidays, managing their itineraries and flight bookings.
- Customer Service Representative · Teleperformance03-01-2017 – 05-01-2018
Worked as seller support for the Amazon process, interacting with customers, understanding their issues, and resolving them through chat, voice, or email.
- Sourcing Executive · Dream Finder Consulting Services Pvt Ltd01-01-2015 – 02-01-2017
Worked as a sourcing executive, calling students for international college admissions and counselling them about the colleges they were interested in.
Education
- Vivekananda Global UniversityMasters of Design, User Experience Design
- GITAM Deemed UniversityBachelor of Arts - BA
- Vizag Institute of TechnologyBachelor of Technology - BTech, Electrical, Electronic and Communications Engineering Technology/Technician
- GMR Institute Of TechnologyHigh School Diploma, Electronic and Communication
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