Charissa Jeong

About

Currently pursuing a Bachelor of Engineering in Systems Engineering at the University of Waterloo, anticipated to graduate in 2027, I have gained substantial experience in UX design and product development. As a UX Design Intern at Questrade Financial Group, I developed a product design library that enhanced design consistency and engineering efficiency. At LiveGuard, I led the design of a desktop application for a cloud-based AI service, focusing on seamless user integration. As a cofounder and lead designer at CTRL + y, I organized a design competition for beginners, attracting over 120 applicants. My role as a Product Designer at CI Technologies involved creating design system components and redesigning a flagship application to improve accessibility. Additionally, I served as a Full-stack Developer at CI Technologies, where I enhanced web application interfaces and features using Vue.js, HTML/CSS, and Java.

Experience

• UX Design Intern · Questrade Financial Group01-01-2024 – 08-01-2024

  Built a product design library to ensure enterprise-wide design consistency and increased engineering velocity (saved ~10+ hours spent aligning on designs). Executed diverse UX initiatives in collaboration with engineers, researchers, designers, product managers, and stakeholders. Consolidated 153 educational components into a unified master file future-proofed for iterative improvements.

• Product Designer · CI Technologies, a Versaterm Public Safety company05-01-2023 – 08-01-2023

  Designed 24 design system components for multiple applications, serving as the company's sole in-house designer. Redesigned the UI of a flagship application serving over 835+ public safety agencies leading to increased accessibility for an ageing demographic while ensuring consistency with product ecosystem.

• Full-stack Developer · CI Technologies, a Versaterm Public Safety company09-01-2022 – 12-01-2022

  Revamped interface and user flow for the main portal of a web application. Implemented and improved web application features with Javascript (Vue.js), HTML/CSS, and Java with SQL (Hibernate).

• UX Design Intern · Nanoleaf01-01-2022 – 04-01-2022

  Led the end-to-end design overwolf integration to enhance the immersive gaming experience. Conducted over 5 moderated and unmoderated studies to iteratively enhance the design based on user feedback. Revamped multiple mobile and desktop app features, producing high-fidelity prototypes that significantly elevated user experience.

Education

• University of WaterlooBachelor of Engineering - BE, Systems Engineering

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