Daphne Rose S. Molina

About

I’m a healthcare-focused program manager and data analyst with over five years of experience leading cross-functional initiatives, improving operational workflows, and building reliable data systems. My background spans payments analytics, laboratory quality management, and public health research, giving me a strong foundation in problem-solving, stakeholder coordination, and technology-driven process improvement. I’m passionate about using data and structured program governance to strengthen healthcare delivery and create measurable impact.

Experience

• Quality Assurance Quality Control Manager · Benguet Laboratories08-01-2023

  Ensured all procedures strictly adhered to ISO standards, resulting in zero non-compliance issues during audits. Provided weekly and monthly reports on inventory, machine QA, and client satisfaction, contributing to a 10% improvement in overall client satisfaction scores. Implemented PDCA (Plan-Do-Check-Act) cycle, reducing waste by 20% and improving scores on the NEQAS (National External Quality Assessment Service) by 15%. Involved in the recruitment of potential investigators and preparation of IEC/IRB submissions, ensuring timely approvals. Negotiated investigator budgets and executed site contracts, reducing operational costs by 8%. Oversaw all aspects of study site management, maintaining consistently low query levels and receiving positive Quality Assurance reports.

• Payments Data Analyst · Fluz App11-01-2023

  Spearhead data extraction, cleansing, transformation, and analysis to support financial, pricing, and user analytics for merchant operations. ● Develop advanced SQL queries to monitor MIDs, tracking key metrics such as success/failure streaks, chargeback ratios, and approval rates across multiple payment processors. ● Design predictive models using Python to forecast merchant trends, enabling proactive issue resolution and strategic planning. ● Enhance reconciliation processes by implementing automated reporting frameworks, reducing manual efforts by 40%. ● Conduct MCC (Merchant Category Code) performance analysis to identify growth opportunities, improving strategic decision-making for merchant acquisition and retention. ● Utilize T ableau and Power BI to create dashboards that visualize key metrics, ensuring stakeholders have real-time access to actionable insights. ● Collaborate closely with marketing, product, and customer support teams to integrate data-driven insights into decision-making. ● Lead initiatives to gather and analyze BIN (Bank Identification Number) data, focusing on trends in declines, card usage, and customer behavior.

Education

• Saint Louis UniversityBS Medical Laboratory Science, Clinical/Medical Laboratory Science/Research and Allied Professions

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