Don Den Cole Isaga

About

AI-savvy OutSystems developer with hands-on experience building intelligent chatbots and automation tools. Cloud-focused engineer skilled in integrating AWS services like Textract, Kendra, and SharePoint. Proactive problem solver with a track record of streamlining workflows through mobile and web app development. Collaborative team player experienced in cross-functional projects across CRM, finance, and supply chain systems. Certified low-code developer (ODC & Reactive) passionate about scalable, user-centered solutions.

Experience

• Outsystems Developer · Infomax Systems Solutions and Services Inc.08-01-2024

  - Improved internal customer support and engagement by developing an AI-powered chatbot using OutSystems Developer Cloud (ODC), Amazon Kendra, and Textract—resulting in faster and more accurate internal query resolution. - Streamlined the reimbursement process by creating Infoscan, a mobile app that automated receipt capture and validation, reducing manual entry errors and significantly cutting processing time. - Enhanced CRM operations by implementing a reactive web application with features such as role-based access, contact/opportunity tracking, and account segmentation—leading to better sales pipeline visibility and workflow efficiency. - Increased data accuracy and compliance by integrating AWS Textract with SharePoint, enabling secure, real-time extraction and storage of receipt data in line with company formatting standards. - Championed prompt engineering and dynamic content curation for AI knowledge bases, improving the quality and contextual relevance of chatbot responses used in day-to-day operations.

• Technical Consultant · Via Appia Philippines Inc.02-01-2021 – 06-01-2024

  - Increased customer satisfaction rates by implementing new technical strategies and solutions, resulting in an increase in positive feedback. - Successfully troubleshooted and resolved complex technical issues for clients, resulting in a decrease in average resolution time. - Led a successful software implementation project for a major client, resulting in an increase in efficiency and cost savings for their business.

Education

• De La Salle LipaBachelor of Science - BS, Computer Engineering

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