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Emelia N.

Emelia N.

Project Manager

11 yrs experience · Accra, Ghana · <10 hrs/week

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About

I’m a certified Project Management Professional (PMP) with over 12 years of experience in delivering tailored financial solutions across diverse customer segments. With an MBA in Project Management from the University of Ghana, I have cultivated a successful career in the banking sector and transitioned into Project Management. Currently, I work as a freelance Project Manager, leading high performing teams to manage high impact projects and deliver value within schedule and budget. Prior to this role, I honed my leadership skills as a Unit Head, Customer Service Team Lead at various banks in Ghana where I was instrumental in enhancing service delivery and customer satisfaction. My career is marked by a commitment to excellence and a passion

Skills

Account ManagementAgile Project ManagementClient CommunicationClient ManagementCommunicationConsumer RelationsCustomer ExperienceCustomer Relationship ManagementCustomer ServiceEmailsFinancial AnalysisJIRAProblem SolvingProject ManagementSlackWriting

Experience

  • Project Manager · Freelance01-01-2024

    Currently, I work as a freelance Project Manager, leading high performing teams to manage high impact projects and deliver value within schedule and budget. I look forward to working on diverse projects where I can contribute my expertise to the success of the business.

  • Unit Head Private Banking · First Atlantic Bank Ghana10-01-2023

    Team Lead and Supervisor. Managed private banking relationships and led a team to enhance client satisfaction and portfolio growth.

  • Customer Service Team Lead · Zenith Bank (Ghana) Limited09-01-2015 – 07-01-2022

    Led the customer service team to improve service delivery and customer satisfaction.

  • Customer Service Officer · Zenith Bank (Ghana) Limited

    Provided excellent customer service and support, addressing customer inquiries and resolving issues efficiently.

Education

  • University of GhanaB.A, Sociology
  • University of GhanaMaster of Business Administration (MBA), Project Management

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