Fenny Otieno

About

With a Bachelor's degree in Informatics and Computer Science from Strathmore University, I have developed a robust foundation in software development and IT solutions. My professional journey began as a Software Developer at Ingia Tech, where I honed my skills in website development, cloud computing, and software testing. I further expanded my expertise as an IT Intern at the Unclaimed Financial Assets Authority, where I played a key role in setting up IT helpdesks and implementing Microsoft Dynamics Navision ERP. My experience as a Customer Support Engineer at Safaricom PLC Enterprise involved ensuring client service availability and conducting preventive maintenance. Additionally, I gained hands-on experience in customer service and technical troubleshooting during my part-time role at a Cyber Café. My diverse experiences have equipped me with a comprehensive skill set in IT support, software development, and customer service.

Experience

• Software Developer · Ingia Tech06-01-2022 – 01-01-2024

  Developed and designed websites for clients, offered cloud computing solutions, provided maintenance and hosting solutions, built models to communicate software end goals, and tested software at various phases of completion.

• Information Technology Intern · Unclaimed Financial Assets Authority02-01-2023 – 05-01-2023

  Assisted in setting up and operating the IT Helpdesk, provided first level hardware diagnosis, coordinated hardware maintenance, installed and upgraded computer equipment, ensured software and antivirus updates, assisted in implementing Microsoft Dynamics Navision ERP and Microsoft SharePoint, and liaised with the ICT team on project management.

• Customer Support Engineer · Safaricom PLC Enterprise09-01-2022 – 12-01-2022

  Ensured client service availability within set SLA, designed and implemented solutions for client service diagnostics, maintained customer centricity to achieve company CDI, and conducted preventive maintenance to reduce service faults.

• Part time work · Cyber Café01-01-2020 – 03-01-2020

  Assisted customers with downloads, printing, scanning, attaching and emailing documents, troubleshot hardware, terminals, software and connectivity issues, helped customers with computer and internet use, and operated various printing machinery.

Education

• Strathmore UniversityBachelor's degree, Informatics and Computer Science
• Strathmore UniversityBachelor of Science, Informatics and Computer Science

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