Gabstan Njemanze

About

I am enthusiastic reliable and reliable and hard working individual who has over 4years of experience in data entry, writing customer service, marketing, efficient and high quality service. I am skilled in communicating with clients customers over phone and email. I have experience with live communication and am eager to learn to use any new tools that get the job done well. I meet deadlines, and don’t make promises that I can’t keep. I’m a team player but can steer the ship alone if need be. I look forward to work with you in proving excellent customer service and anything else you may need help with.

Experience

• customer service · freelance08-01-2018

  • Addressed customers courteously using suitable methods and problem-solving skills. • Responded to telephone inquiries and complaints following standard operating procedures. • Updated and maintained database with accurate customer information and timely data entry. • Utilized automated systems to log and retrieve call information. • Maintained logs and documentation to detail key information regarding incoming and outgoing calls. • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships. • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Data Entry · freelance05-01-2015

  • Present Selected and compiled required supplies to complete work assignments. • Located and corrected data entry errors with thorough verification methods. Compared data with source documents and re-entered in verification format to detect errors. • Reported any identified security risks to IT department. • Completed database updates to record required information. Trained new team members in company policies and established work processes. • Provided efficient and courteous service to customers at all times. • Provided efficient results in data entry, capturing and maintaining of 100% success in recording.

• Writing · freelance07-01-2017

  • Edited and formatted content to prepare and submit for publication. • Outline and organize material accordingly. • Collaborated with other writers on specific projects. • Documented ideals and concepts for presentation at pitch meeting • Reviewed and implemented editorial feedback to improve written content. • Followed established procedures to obtain copy right requirement for complete work. • Conferred with clients, editor, publishers to discuss changes or revision to written material.

• Inspection Officer · TSL Port Harcourt11-01-2019 – 02-01-2020

  • Recommended necessary corrective actions, based on inspection results. Wrote test and inspection reports describing results, recommendations and needed repairs. • Interpreted legal requirements provided safety information and recommended compliance procedures to contractors, craft workers, engineers and property owners. • Inspected and tested raw materials, parts and products to determine compliance with environmental standards. • Stacked and arranged tested products for further processing, shipping and packaging. • Checked arrived materials to ensure that matched purchase orders, submitting discrepancy reports as necessary.

• Baker · Ada baking Service01-01-2016 – 08-01-2019

  • Monitored supply use to forecast purchasing needs. • Observed health and safety regulations and completed proper sanitation processes for safe food handling. • Weighed ingredients to prepare batter and dough for baked goods. • Monitored equipment operation to verify quality and consistency of recipe ingredients. • Promoting of products and obtaining customers satisfaction.

• Marketing and mobilization officer Intern · Federal Mortgage Bank of Nigeria11-01-2021 – 07-01-2022

  • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services • Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 35% annually • Provided customer service and was involved in training new team members each month • Continually updated a leadership resume and honed skills by participating in various management trainings

• DATA ENTRY/CAPTURING OFFICER INTERN · Federal Mortgage Bank of Nigeria11-01-2021 – 07-01-2022

  • Present Selected and compiled required supplies to complete work assignments. • Located and corrected data entry errors with thorough verification methods. Compared data with source documents and re-entered in verification format to detect errors. • Reported any identified security risks to IT department. • Completed database updates to record required information. Trained new team members in company policies and established work processes. • Provided efficient and courteous service to customers at all times. • Provided efficient results in data entry, capturing and maintaining of 100% success in recording.

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