Gianluca Castellano Matos

About

Currently pursuing a degree in Ingeniería de Sistemas at Instituto Universitario Politécnico Santiago Mariño, expected to graduate in 2025. Completed a course in Teaching English as a Foreign Language at Centro Venezolano Americano del Zulia in 2016. Experienced Data Entry Clerk with a demonstrated history of working in various companies. At Hired Remoteli, optimized product listings on Amazon and eBay, trained new employees, and supervised a team. At Carmesi Store and Plaza Idea, managed inventory, scheduled deliveries, and handled social media accounts, contributing to increased sales. At C.C Inversora, optimized Excel sheets to enhance efficiency. Skilled in data management, digital marketing, and customer service.

Experience

• Data Entry Clerk · Hired Remoteli07-01-2022 – 10-01-2023

  Create accurate spreadsheets in Excel, using SEO techniques to improve the products reach. Import spreadsheets into databases like Zentail, then further update information once uploaded. Optimize product listings on Amazon Seller Central to improve customer experience and sales. Optimize product information on eBay to improve discoverability. Work on customer service on the company’s Amazon and eBay accounts, assisting customers with returns, refunds, etc. Update banners and discount codes on Shopify on a weekly basis. Train new employees via Zoom. In total, I trained 4 new employees. Supervised up to 3 employees for 8 months. I had to organize incoming work and assign each of them a different task, while also assisting them in completing it. Finally, I had to review their work for errors and correct them. Compile various data sources into a single sheet/document. Gather invoices, statements and reports and scan through them to collect and organize pertinent information. Stored hard copies of data in an organized manner. Send daily status report about my work as well as my project members work to my superiors.

• Data Entry Clerk & Digital Marketing Representative · Carmesi Store11-01-2020 – 04-01-2022

  Enter data from daily sales on an Excel sheet and calculate daily net revenue. Manually fill out sheet with every client’s information after a purchase. Manage and update the company’s inventory on a daily basis. Schedule product deliveries to customers. Increased sales by 13%. Handle the company’s Facebook and Instagram accounts.

• Data Entry Clerk & Digital Marketing Representative · Plaza Idea11-01-2020 – 04-01-2022

  Enter data from daily sales on an Excel sheet and calculate weekly net revenue. Manually fill out sheet with every client’s information after a purchase. Manage and update the company’s inventory on a daily basis. Schedule product deliveries to customers. Increased sales by 7%. Handle the company’s Facebook and Instagram accounts.

• Data Entry Clerk · C.C Inversora05-01-2018 – 09-01-2020

  Enter data from daily sales on an Excel sheet and calculate daily net revenue. Manage and update the company’s inventory on a daily basis. Efficiency increase on the work time/workload by optimizing the various Excel sheets that were used. Report all the data to my superiors at the end of the day.

Education

• Instituto Universitario Politécnico Santiago MariñoIngeniería, Ingeniería de sistemas
• Centro Venezolano Americano del ZuliaEnseñanza de inglés como lengua extranjera

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