Halima Tahiri

About

I'm a certified clinical medical assistant and an administrative assistant of a doctor's office with over 10 years of experience in the healthcare field. I have a passion for helping people and providing quality care to patients. I also have skills in administrative, HR, recruiting and management tasks, such as scheduling appointments, handling insurance claims, managing payroll and hiring staff. I'm always seeking new challenges and opportunities to broaden my horizons and apply my skills in different settings. I'm open to exploring different industries and sectors that can benefit from my expertise and achievements. I'm eager to learn new things and grow professionally.

Experience

• Administrative & Clinical Medical Assistant · Little Rock Gastroenterology11-01-2015 – 04-01-2021

  • Improved patient intake and assessment procedures, resulting in a 25% increase in HCAHPS scores over six months. • Coordinated with physicians, nurses, and insurance companies to ensure exceptional support and care, leading to an 87% increase in patient satisfaction scores. • Managed reception services, handling over 250 patients daily, appointments, co-pays, and documentation with 95% accuracy. • Streamlined medical records management by digitizing 30,000+ records, reducing missed appointments by 78%, and generating $50,000 in revenue. • Spearheaded the modernization of check-in and check-out procedures, optimizing patient satisfaction.

• Front Desk Associate · Arkansas Diagnostic Clinic01-01-2011 – 11-01-2015

  • Provided empathetic patient communication, managing over 50 calls daily and scheduling appointments. • Optimized patient flow, resulting in a 20% reduction in waiting times and a 92% patient satisfaction rating. • Effectively resolved over 100 billing issues monthly through prompt correspondence with patients and insurance companies.

• Customer Service Representative · AT&T08-01-2008 – 01-01-2011

  • Provided timely and effective resolution to customer inquiries via phone, chat, and text, ensuring customer satisfaction and fostering strong relationships. • Successfully anticipated and addressed customer requirements by recommending suitable products and competitive rates, increasing sales by 15% in one year. • Provided comprehensive education on the features, advantages, and pricing options of AT&T products and services, empowering customers to make informed decisions while efficiently handling financial transactions, including payments, refunds, credits, and other relevant processes.

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