Hisham Moussa

About

Project Management professional with an engineering and operational leadership background, specializing in data-driven methodologies (Root Cause Analysis, cost-analysis) to optimize resources and achieve strategic goals. Experienced in quality assurance framework design, curriculum and training program management, and performance auditing using SPC and KPI-focused operational improvements.

Experience

• Quality & Training Manager · Teleperformance2025

  • Directed the end-to-end design and implementation of quality assurance frameworks. • Managed project timelines for curriculum design, ensuring alignment with operational performance targets. • Applied Statistical Process Control (SPC) to monitor project health and mitigate risks.

• Operation Supervisor · Teleperformance2023 – 2025

  • Led large-scale team operations with a focus on workflow optimization and resource allocation. • Managed performance auditing projects, using data-driven insights to drive continuous improvement.

• Management Engineer (Procurement & Supply Chain) · Modega örme A.S.2022 – 2023

  • Executed engineering cost-analysis projects to streamline supply chain management. • Coordinated resource allocation and procurement strategies to meet industrial production schedules.

Education

• İstanbul Technical UniversityMaster of Science in Engineering, Engineering
• Alexandria UniversityBachelor of Science in Engineering, Engineering

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