Iris Luciano
Customer Success Manager | 6+ Years Managing Retention, Upsell & Account Growth
7 yrs experience · Manila, Metro Manila · <10 hrs/week
About
Customer Success Manager with 6+ years of experience managing client relationships, driving retention, and aligning product value with customer goals. Skilled in identifying churn risks, conducting stakeholder/business reviews, and executing upsell and account growth initiatives. Experienced with Zuora (subscription billing), PandaDoc (contract & proposal management), and Salesforce (CRM).
Skills
Experience
- Customer Success Manager · Asset Panda07-01-2023 – 04-01-2026
Managed a portfolio of 1,020+ clients, driving retention and satisfaction Conducted regular stakeholder reviews and proactive client engagement Identified and executed upsell initiatives to support revenue growth
- Customer Success Manager · PrinterLogic Inc.07-01-2019 – 08-31-2023
Served as primary client contact, understanding needs and expectations Managed account growth through renewals, cross-sell, and upsell opportunities Collaborated with internal teams to resolve issues and enhance customer experience Conducted regular business reviews to maintain engagement and satisfaction
- Country Analyst | Discovery Reports Group Ltd. · Discovery Reports Group Ltd.10-01-2015 – 06-30-2019
Conducted international outbound calls to engage high-level executives and schedule meetings Achieved 12–15 meetings per month through consistent high-volume outreach (35–50 calls daily) Researched Fortune 500 and SME companies to support targeted prospecting Worked full-time remotely across varying shifts to meet global business demands
Education
- University of Sto. TomasB.A., Behavioral Science
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