Ivan Bodnar

About

I am currently pursuing a Bachelor's in Cyber/Electronic Operations and Warfare at the University of North Carolina Charlotte, after earning my Associate's degree in the same field from Touro University. I have hands-on experience in technical support, troubleshooting hardware/software issues, and managing support tickets, thanks to my role as a Helpdesk Tech Specialist. Additionally, I have a background in customer service and team collaboration from previous roles in retail and healthcare. Fluent in English, Ukrainian, and Russian, I am skilled in Excel, Python, and Java, and eager to continue growing within the tech and cyber security fields.

Experience

• Patient Transporter · NOVANT HEALTH HUNTERSVILLE MEDICAL CENTER2023-05-01 – 2024-04-01

  Ensured safe and efficient patient movement around the hospital, giving patients a comfortable experience as they travel between departments. Built relationships with patients, providing assurance that they will be taken care of and providing empathy in stressful situations. Worked closely with hospital staff to ensure timely patient transfers while responding to changing requirements and priorities.

• Helpdesk Tech Specialist · Touro University2022-02-01 – 2023-06-01

  Proficient in diagnosing and resolving hardware and software issues across both Windows and Mac environments, effectively minimizing downtime. Highly skilled in prioritizing and managing support requests through ticketing systems, ensuring timely and efficient issue resolution. Delivers clear, courteous support in high-pressure situations, adapting communication styles to suit diverse audiences and providing solutions with patience and professionalism.

• Sales Associate · P J's Perfume Depot Inc2020-05-01 – 2022-06-01

  Helped customers choose perfumes by offering informed suggestions based on their tastes. Accurately and effectively handled monetary transactions, guaranteeing a smooth checkout procedure. Maintained well-organized inventory and sales records, which improved the operational effectiveness of the store. Helped with refilling and merchandising to maintain the store aesthetically pleasing and well-stocked.

Education

• University of North Carolina at CharlotteBachelor's in Computer Science, Cyber/Electronic Operations and Warfare
• Touro UniversityAssociate in Cyber Operations And Warfare, Computer Science
• Software Testing HouseQuality Assurance

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