Justin Muscat Galán

About

An experienced technology enthusiast, dynamic and results-driven leader with over a decade of experience in Product Management, Agile Transformation, and Customer Centricity with demonstrated experience across multiple industries including iGaming, Aviation, Logistics and Outsourcing Contact Centre services. Proven ability to lead cross-functional teams, drive performance, and deliver customer-centric solutions through effective communication, delegation and coaching. Strong background in defining product vision and strategy, utilizing data-driven and customer-focused approach to drive product development, and improving user experience. As a certified PSM and PSPO, it allows me to apply SCRUM methodologies in an agile environment to successfully drive value and speed to market. Skilled in stakeholder management and the ability to engage and influence key decision-makers at all levels. A natural leader with a passion for driving innovation and continuous improvement, able to adapt to fast-paced and ever-changing environments. A number of projects/products included: IT Service Management; Data Center design; Implementation of workforce management systems; Contact Centre Platform; Marketing CRM; CRM optimisation; Process re-engineering; Loyalty Programs; Chatbots; Booking Engines; Contract Management Systems; Warehouse & Logistics Automation; RPA; Decision board for new corporate websites.

Education

• University of HertfordshireBachelor of Science (BSc) hons. in Information Technology, Databases, Computer networking protocols and Architecture, Strategic IS & Project Management
• Digital Marketing InstituteProfessional Diploma in Digital Marketing, Digital Marketing
• Trailhead by Salesforce
• McastHigher National Diploma in ICT, Networking and Systems Support
• McastBTEC National Diploma in ICT, Information Technology
• International Business Management Institute (IBMI)Innovation Management Program, Information Technology

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