Karissa McDonald

About

Passionate and driven, I am a graduate from the College of William and Mary with a Bachelor of Arts in French and Francophone Studies and American Studies. Currently working as a Business Analyst at Unison Global, I collaborate with the software development team to design and enhance website features. I possess expertise in technical writing, proficiency in Microsoft Suite, and advanced skills in Excel.

Experience

• Business Analyst · Unison Global01-01-2023

  - Collaborate with cross-functional teams and external developers to design 15+ website pages and 2 modules in 6 months, propelling the development of a budgeting tool in its initial phases. - Facilitate ongoing communication between several departments, answering functionality questions and resolving issues promptly to ensure the functioning of the system. - Work in an agile framework to write user stories, specifying requirements for implementing new features in the system required by our clients, and guaranteeing functionality and user experience consistency throughout the product. - Advocate for web pages to be more accessible to visually impaired or disabled users, meeting diverse consumer needs. - Generate mockups of newly conceptualized website pages, serving as visual roadmaps for developers.

• Consultant · Unison Global06-01-2022 – 01-01-2023

  - Developed 15+ comprehensive reference guides for clients, supporting monthly product training sessions. - Offered training support for new clients and ongoing support for existing clients after go-live, acting as a point of contact for implementing the product for daily use. - Worked with technical and operational teams to organize live and pre-recorded video training for clients, optimizing client engagement and knowledge retention, thereby amplifying the product's value.

• Intern · Le Musée en Herbe03-01-2021 – 05-01-2021

  - Facilitated art workshops at elementary schools and community centers for refugees and families without housing, engaging with 100+ students and community members weekly, nurturing a sense of creativity and community through art. - Greeted guests at the children’s art museum and provided engaging tours, fostering immersive experiences through storytelling, guided questions, and hands-on activities. - Assisted in weekly art workshops at a center dedicated to male refugees, demonstrating art projects and providing English translations to enhance accessibility and encourage inclusive participation. These efforts aimed to foster connections and provide a platform for self-expression for all attendees.

• Production Editor · Rocket Magazine08-01-2019 – 05-01-2022

  - Managed the editorial production team of a fashion and arts publication, overseeing the conceptualization and execution of 25+ photoshoots. - Arranged 25+ photoshoots, booking models, scouting locations, and reserving equipment. - Scheduled staff member call times across 5 teams for 16+ photoshoots, ensuring efficient collaboration and adherence to tight deadlines.

Education

• College of William and MaryBachelor's Degree, French & Francophone studies and American Studies

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