Kelli N.

About

I'm a writer specializing in creating, editing, and proofreading complex content for diverse audiences. My experience spans web content development, technical writing, and advertising sales, with a focus on clear and engaging communication. Skilled in collaborating across teams to enhance customer experience through content innovation.

Experience

• Freelance Writer, Editor and Proofreader · Independent / Freelancer12-01-2011

  Write, edit, and proofread: Web content for businesses; marketing materials; help content/FAQs; technical and scientific reports; engineering proposals; product listings; magazine articles; poetry; and more. My work has often gravitated toward more complex topics that target a customer or business-to-business audience, ensuring that the content is accurate and easy to understand. I've also written product listings for pet-themed jewelry, proofread a community-living magazine, and developed web content for small businesses.

• Technical Writer - Customer Experience · Upwork, through Velocity Global2021 – 12-01-2025

  Initially, I was contracted to assist the help center content team with a rebrand, moving passive voice, third-person text into longer-form articles in an active, conversational voice. Later, I developed and updated content for new features and for the evolving taxation on digital services. My last project involved helping move articles into simple FAQs that coordinated with the AI Chatbot. • Collaborated across teams to create and update support content for customers. • Stayed aware of UX improvements and innovations, auditing Help content for impacts on customer experience. • Implemented internal brand and style guides to communicate in a conversational style with an international audience. • Drafted and edited content in Google Docs and Zendesk, collaborated with Jira and Slack, reviewed product info in Figma, Coda, and Miro.

• Account Executive · Gannett | USA TODAY NETWORK LocaliQ2018-11-01 – 2020-06-01

  Sold print and digital advertising, with a focus on larger inside sales print clients, along with digital services and promotional event sales to new and existing clients.

• Advertising Sales Consultant · Washington Times-Herald & Boomer Magazine2016-07-01 – 2018-11-01

  Helped clients grow their brand and drive customer traffic through print and digital display advertising, and assisted with coordinating and proofreading some special publications. Sales verticals included health care, retail, automotive, real estate, agricultural, and auctions.

• Account Representative · Brehm Communications, Inc.2014-12-01 – 2016-07-01

  Helped businesses and civic entities grow and engage with their clients and the community through print and digital display advertising in a variety of products offered by the Princeton Clarion/Tri-State Media, which was a division of Brehm Communications. Prospected for new businesses and worked with existing customers. Collaborated with office and graphics teams to develop ad copy and ensure correct billing. Sales verticals included automotive, health care, education, agricultural, retail, restaurants, city/county offices, and tourism.

Education

• University of EvansvilleBachelor of Arts (BA), English Language and Literature, General

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