Khushboo Malik

About

With a Bachelor's Degree in Arts from Manav Bharti University, I have a strong foundation in design and customer service. My recent UI/UX Design Career Track Certificate from Springboard has equipped me with the latest industry trends and methodologies. As a Customer Service Representative at CIBC, I enhanced customer satisfaction and collaborated in cross-functional teams. My role as a Process Guide at Amazon honed my project management and communication skills. During my tenure as a UX Design Trainee at Springboard, I completed hands-on projects, including a mental health app and an e-commerce website. I also briefly served as a User Experience Designer for a task management mobile application. My diverse experiences have shaped me into a versatile professional with a user-focused mindset and a passion for creating impactful design solutions.

Experience

• Customer Service Representative · CIBC04-01-2022

  Implemented customer-centric strategies to ensure optimal satisfaction, thereby increasing customer base. Collaborated in cross functional team settings to stay abreast of industry trends and design methodologies. Analyzed and clarified diverse customer needs and proactively resolving concerns. Fostered a user-focused mindset, actively participating in identifying and resolving product or service complaints to enhance overall customer experience.

• UX Design Trainee · Springboard01-01-2023 – 03-01-2024

  Completing 700+ hours of hands-on coursework, with 1:1 expert mentor oversight, and completion of the following projects: SelfLove (Mental Health App.): Designed a mobile app. that removes traditional barriers to therapy and make mental health care accessible to everyone. Designed features like mood tracker, book a therapist, join communities. Savr Recipe: Redesigning the recipe experience using a modified Google Venture Design Sprint. Designed a mobile app. that allowed the users to follow recipes easily to cook delicious meals. BikeBuddy: Designed an e-commerce website to enhance the browsing platform and check out experience to improve usability and conversions. Key features included adding filters, comparing bikes, checking out as guest.

• User Experience Designer · Productivist: Task Management Mobile Application01-01-2024 – 02-01-2024
• Process Guide · Amazon08-01-2020 – 04-01-2022

  Trained and supervised new employees to apply best practices, thereby resulting in a collaborative team environment. Implemented efficient project management strategies to meet deadlines, contributing to the overall success of the team. Worked cross-functionally with diverse teams to ensure seamless communication and alignment between team members.

Education

• SpringboardUI/UX Design Career Track Certificate, UI/UX
• Manav Bharti University, Sultanpur, SolanBachelor's Degree, Bachelor Of Arts

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