Kristi Wells

About

With a robust educational background in business administration and management, I hold a Bachelor of Business Administration from Sullivan University and an Associate in Applied Science from Elizabethtown Community and Technical College. My career journey began as an Associate Manager at Five Star Food Mart, where I honed my leadership skills. I then advanced to Assistant Branch Manager at Citizens Union Bank, focusing on customer satisfaction and employee development. As a Relationship Manager at PBI Bank, Inc., I ensured quality service and effective communication. I later founded Wells' Design, managing operations and client relations for over seven years. Currently, I am a Digital Marketing Specialist at Ferguson Computers, where I craft personalized digital strategies to enhance customer engagement. My diverse experience spans management, customer service, and digital marketing, reflecting a commitment to excellence and innovation in every role.

Experience

• Digital Marketing Specialist · Ferguson Computers08-01-2021

  At Ferguson Computers, we do more than just build websites. We get to know your business so that we can map out a personal journey for your customers. We have years of experience and we know how to build a comprehensive digital marketing tool chest using our thoughtfully designed websites and carefully crafted digital strategies.

• Business Owner · Wells' Design01-01-2014 – 07-01-2021

  Work with vendors and third parties to ensure flawless service for clients. Provide expertise to clients for a recommendation for improvements. Work within an annual operations budget, with reports each month to ensure performance is on track.

• Relationship Manager · PBI Bank, Inc.11-01-2016 – 10-01-2019

  Observed loan documents and paperwork to deliver quality service to the customer, resolving issues as they arrived. Maintained open and honest communication with direct supervisor and other loan officers I assisted. Ensured excellent customer service and worked in a way that would make situations easier for the customer.

• Assistant Branch Manager · Citizens Union Bank08-01-2012 – 11-01-2016

  Confirmed the happiness of customers who entered the branch. Completed monthly, quarterly, and annual reviews of employees to help them work towards their individual professional goals. Supplied management with reports to measure the success of my branch. Demonstrated solid customer service skills, maintained branch morale, ensured smooth daily operations, maintained branch appearance, guaranteed branch security, and managed the branch in the absence of the Branch Manager.

• Associate Manager · Five Star Food Mart06-01-2008 – 09-01-2012

  Created contests to ensure goals and objectives of sales were met. Worked directly with management to ensure all details of store operation were achieved. Under the guidance of management, coached employees to ensure overall success was being reached.

Education

• Sullivan UniversityBachelor of Business Administration (B.B.A.), Management
• Elizabethtown Community and Technical CollegeAssociate in Applied Science, Business Administration and Management, Human Resources
• LaRue County High SchoolHigh School Diploma

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