Lejla Zonic

About

Experienced Project/Product Manager with a demonstrated history of working in the international organization industry, NGO sector, and the private sector. She is skilled in Business Planning, Project Management, Business Development, and Event Management. She is working as a Team Manager, an Operations Manager, Product Manager, and Scrum Master.

Experience

• Team Manager · MRTechOps03-01-2022

  MR Tech Ops is a marketing research operations service firm working with market research organizations. We provide project management, survey programming, hosting, fielding, incentive management, and sampling services on an ad hoc or subscription basis. For more information, www.mrtechops.com | info@mrtechops.com My main responsibilities as Team Manager in Mr Tech Ops are: • Communicating goals • Leading by example • Problem-solving • Coaching to improve team member skill sets • Motivating team members to accomplish their goal • Nurturing team member strengths and identifying areas for improvement • Representing and advocating for team needs • Create an inspiring team environment with an open communication culture • Set clear team goals • Discover training needs and provide coaching • Listen to team members’ feedback and resolve any issues or conflicts • Recognize high performance and reward accomplishments • Encourage creativity and risk-taking

• Operations Manager / Project Manager / Product Owner · SaaSolutions03-01-2022

  Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes, and best practices Purchase materials, plan inventory, and oversee warehouse efficiency Help the organization’s processes remain legally compliant Formulate strategic and operational objectives Examine financial data and use them to improve profitability Perform quality controls and monitor production KPIs Recruit, train, and supervise staff Find ways to increase the quality of customer service

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