Leslie H.

About

I aspire to create an inclusive digital landscape where everyone feels empowered and secure. My journey began in 2013 as a volunteer teaching seniors the essential skills to navigate today’s tech-driven world, facilitating connections with their loved ones. Witnessing the impact of technology on their lives ignited my mission to extend this knowledge further. Driven by this vision, I have taken the initiative to lead seminars aimed at equipping unhoused individuals with critical tech skills. These programs not only empower them to confidently enter the workforce but also enable them to foster independence and stability in their lives. The intersection of technology and human connection is where I thrive, and I am dedicated to making complex concepts accessible and enjoyable. Through my efforts, I continue to explore innovative methods to bridge the digital divide, fostering an environment where technology serves as a tool for empowerment and opportunity. As I move forward, I am committed to leveraging my skills and experience to enhance the lives of others through technology, ensuring that safety and accessibility remain at the forefront of this journey.

Experience

• Data Entry Specialist · Freelance2020-09-01 – 2024-07-01

  • Converse through email, online and chat interfaces • Maintain multiple tasks with several tools (i.e., WordPress, WooCommerce, Slack, Stripe, etc.) • Monitor multiple information and administrative channels using multiple monitors and computer systems • Research and confirm information for accurate and prompt compilation and reporting • Use my professional IT certification to communicate with tech teams as necessary for issues related to usability • Maintain social media • Prioritize and escalate issues when necessary

• Employee · Undisclosed2021-01-01 – 2021-10-01
• Website and Project Manager · Private Company2016-03-01 – 2020-09-01

  Webmaster and project manager for a private company, maintaining Websites and servers, and providing technical assistance.

Education

• UdacityNanodegree, Front End Web Development
• CourseraCertification, Google IT Support Professional Certificate
• College of the DesertAA, Business & Technology
• CourseraCertificate, Intuit Academy Bookkeeping Professional Certificate
• CourseraCertificate, Generative AI Content Creation
• CourseraCertificate, Design Fundamental with AI

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