Michelle Jordan

About

UX/UI Designer with 5+ years of experience creating intuitive, user-centered designs for enterprise and startup clients. Skilled in design systems, wireframing, and visual design, with a track record of improving usability, brand consistency, and conversion.

Experience

• UX/UI Designer · NTT Data05-01-2021 – 03-01-2024

  • Enhanced Citibank’s digital experiences by designing within their enterprise design system, improving usability and consistency across financial service platforms. • Delivered modern, accessible interfaces for Everlake’s life insurance portal, streamlining the customer journey and reducing friction for policyholders. • Partnered with cross-functional teams in NTT Data’s CX department to deliver design solutions that met strict compliance and business objectives while maintaining a strong user-centric focus.

• Visual Designer · Cordial02-01-2020 – 11-01-2020

  • Built Cordial’s first comprehensive style guide, strengthening brand consistency across marketing and product assets. • Designed weekly marketing graphics that boosted engagement across campaigns. • Modernized Cordial’s website by updating their WordPress site and later driving their website redesign in Figma, creating a cleaner, conversion-focused experience.

• UI Wireframer · Cozy Design, Inc.07-01-2019 – 11-01-2019

  • Developed multiple high-fidelity wireframe variations for a bank’s loan calculator, enabling effective A/B testing on layout, messaging, and color. • Provided decision-makers with user-tested options that clarified customer communication and improved conversion pathways.

• UX/UI Designer · Daylight Data06-01-2018 – 03-01-2019

  • Designed apps, websites, and software solutions in Sketch, elevating usability and user satisfaction. • Improved front-end polish using HTML/CSS, resulting in more engaging and responsive website experiences.

• UX/UI Designer · Vibe Ventures02-01-2018 – 06-01-2018

  • Created user flows, sitemaps, and wireframes that clarified design direction and reduced development rework. • Delivered designs that improved user journeys, helping launch apps and websites that were functional, modern, and conversion-oriented.

Education

• North Carolina State UniversityBachelor’s of Industrial Design, Bachelor’s of Industrial Design
• Jefferson UniversityUX Master's Classes, UX Master's Classes

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