Miranda Fezeka Zulu

About

Hi, I’m Miranda Zulu, a versatile professional with over 10 years of experience across AI training & quality assurance, customer experience, e-commerce operations, and digital content creation. I'm an Independent contractor as a Senior AI Data Trainer & Temporary Quality Analyst at Invisible Technologies, where I worked remotely to help train and evaluate large language models using RLHF, RAG, and SFT. I contributed to complex annotation tasks, maintained a 70%+ alignment score, and supported QA reviews and rubric development, all in a fast-paced, asynchronous environment. Before this, I managed customer experience for the sustainable fashion brand ADAY, where I supported international clients via Shopify and Gorgias, maintained a 4.8/5 CSAT score, and helped improve operational workflows. I’ve worked independently across global teams (US/UK-based) and thrive in remote-first environments that value initiative and communication. In parallel, I’ve built my own content platform, Finances Make Cents, reaching over 40,000 followers across YouTube and social media. I’ve created over 100+ personal finance videos, optimised performance through A/B testing and SEO, and partnered with brands such as Nedbank, Franc Group, Sanlam, Old Mutual Insure, Sage Accounting, and FedGroup. I’m currently open to new remote opportunities, with interest in: - AI Data Training & Annotation - Quality Assurance - Customer Experience & Support (Tech, SaaS, E-commerce) - Content Strategy / Community Management Tools & Skills: RLHF | RAG | SFT | Gorgias | Shopify | Notion | Loom | Slack | Google Workspace | Content Planning | Time Management | Remote Team Support If you're looking for someone who brings analytical thinking, empathy, and digital creativity into every project, I’d love to connect. Contact Details: Email: fezekadlamini7@gmail.com

Experience

• Senior AI Data Trainer & Temporary Quality Analyst · Invisible Technologies–

  Worked remotely to help train and evaluate large language models using RLHF, RAG, and SFT. Contributed to complex annotation tasks, maintained a 70%+ alignment score, and supported QA reviews and rubric development in a fast-paced, asynchronous environment.

• Customer Experience Manager · ADAY–

  Managed customer experience for the sustainable fashion brand, supported international clients via Shopify and Gorgias, maintained a 4.8/5 CSAT score, and improved operational workflows.

Education

• University of South Africa/Universiteit van Suid-AfrikaBachelor of Accounting Science in Financial Accounting, Accounting and Finance

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