Mohammad Hadee

About

Detail-oriented Systems Support Specialist and Digital Architect/Frontend Developer with hands-on experience in technical operations, asset deployment, and systems administration. Skilled in enterprise ticketing (ServiceNow/Zendesk/Jira), Active Directory and MFA support, patch/security compliance, and network troubleshooting (DNS/DHCP/VPN/RDP). Also provides first-line SaaS/web application and intranet support as a freelance developer. Durham College student in Web Development and Interactive Media Design.

Experience

• Digital Architect & Frontend Developer · Freelance Developer01-01-2024

  ● Client Technical Support: Served as the primary point of contact for clients, resolving SaaS web application errors, administering cloud database accounts, and providing first-line support for company intranet pages. ● File & Data Management: Controlled digital file directories, tracked timelines, and performed extensive data validation to ensure seamless, zero-downtime database transfers.

• Overnight Operations Associate · Walmart05-01-2025 – 06-01-2026

  ● Inventory Control & Logistics: Managed high-volume stock tracking, warehouse asset administration, and product verification autonomously under tight morning deadlines to satisfy strict productivity and quality standards. ● Problem-Solving & Teamwork: Collaborated closely with team members to resolve overnight supply chain bottlenecks and maintain a highly organized, efficient operational workspace.

• Technical Operations Support Specialist · Ontario Tech University05-01-2025 – 12-31-2025

  ● First-Line Response & Ticketing: Logged, triaged, and resolved 20+ critical hardware, software, and network issues using enterprise ticketing systems, documenting troubleshooting steps to maintain SLA targets. ● Deployment & Endpoint Support: Coordinated the logistics, tracking, and physical installation of 45+ enterprise workstations and mobile devices across campus labs; configured and deployed devices to ensure proper software integration. ● Network & Database Integrity: Monitored MAC addresses, router IP settings, and network assignments (DNS/DHCP) to maintain 100% administrative database accuracy. ● Security Compliance: Audited 50+ machines regularly to verify patch levels and system configurations, ensuring complete alignment with university security baselines and patch management policies. ● Onsite Collaboration: Redesigned lab configurations and end-user onboarding checklists in partnership with a team of 4 IT staff, reducing workstation setup times by 15%.

Education

• Durham CollegeDiploma, Web Development (Diploma)
• Durham CollegeDiploma, Interactive Media Design (Diploma)

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