Monica Mendenhall

About

With a robust career at FMG, I have advanced from a Lead Fulfillment Specialist to a QA Engineer III, showcasing a strong trajectory in quality assurance and team leadership. My journey began in 2013, where I played a pivotal role in establishing a new team and developing over 300 procedural documents. As a QA Tester, I honed my skills in testing SaaS products, developing test plans, and implementing automation frameworks. My expertise in UI automation and Jenkins pipelines has been instrumental in enhancing product stability and quality. As a QA Engineer, I collaborated closely with development teams to ensure rigorous testing standards. Currently, as a QA Engineer III, I lead quality assurance processes, focusing on advanced test plan development and software product stability. My experience is complemented by a brief tenure as Manager of Fulfillment, where I managed remote teams and coordinated project deliverables.

Experience

• QA Engineer III · FMG07-01-2024

  As a QA Engineer III, responsible for leading quality assurance processes, developing and implementing advanced test plans, and ensuring the stability and quality of software products.

• QA Engineer · FMG05-01-2023 – 07-01-2024

  As a QA Engineer, contributed to the development and execution of test plans, collaborated with development teams, and ensured product quality through rigorous testing.

• QA Tester · FMG08-01-2018 – 05-01-2023

  Embedded in a development team to test SaaS products using various devices and browsers. Developed and implemented test plans and procedures, conducted comprehensive testing, ensured product stability, contributed to product improvements, designed manual and automation test plans, updated UI automation framework, converted UI automation from Selenium to Playwright, created new UI automation, built Jenkins pipelines, delegated work, trained international teams, provided Tier III support, composed product documentation, aided product release, and practiced Kanban principles.

• Manager of Fulfillment · FMG03-01-2018 – 08-01-2018

  Guided a fully remote team, taught HTML, CSS, and JQuery, coordinated teams to fulfill deliverables, liaised with third-party executives for business development, and managed projects.

• Lead Fulfillment Specialist · FMG10-01-2013 – 03-01-2018

  Helped establish a new team, wrote over 300 sets of procedures, coordinated work orders with developers, de-escalated customer concerns, trained in HTML, CSS, and JQuery, assisted in staffing a new office, cross-trained departments, and assisted in hiring and training new employees.

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