Motlalepula Sello

About

With a solid foundation in software engineering from The Odin Project, I have honed my skills in web development and customer service. My journey began at Kodeco, where I advanced from a Member Experience Specialist to a Ruby on Rails Engineer. In these roles, I excelled in software testing, client support, and developing software plans using Ruby on Rails and PostgreSQL. I have a knack for integrating innovative business features and enhancing web application reliability. My experience as a Customer Success Engineer allowed me to collaborate with engineering and design teams to improve website functionality and aesthetics. Prior to Kodeco, I served as a Seasonal Customer Happiness Agent at Your Year of Miracles and a Freelance Customer Service Agent at Greenville Ventures, where I developed strong communication and problem-solving skills. My career is marked by a commitment to improving user experiences and delivering high-quality software solutions.

Experience

• Ruby on Rails Engineer · Kodeco03-01-2023 – 09-01-2023

  Conducted thorough software testing on both staging and production environments, ensuring seamless functionality. Provided 24/7 client support via HubSpot. Utilized Ruby on Rails and PostgreSQL to develop comprehensive software development plans for efficient database management. Monitored software products by implementing bug fixes using Linux/Docker and PgAdmin, HTML, SCSS, JavaScript, and Ruby on Rails. Implemented innovative business features such as custom learning paths and assignments through the MVC approach. Researched industry trends to enhance the reliability, security, and scalability of the web application. Integrated new software components to improve end-user productivity and promoted cutting-edge software tools and techniques.

• Customer Success Engineer · Kodeco09-01-2022 – 03-01-2023

  Worked with Engineering and Design teams to spot and tackle website problems, ensuring a seamless user experience. Made front-end coding changes to improve website functionality and aesthetics. Used cutting-edge software development tools to respond to customer inquiries promptly. Participated in project planning and evaluation procedures to meet quality standards and deliver objectives on time. Conducted needs assessments for customers, providing customized solutions and maintaining up-to-date product knowledge. Built solid relationships with colleagues and supervisors to maintain consistent branding and visual appeal across the website.

• Member Experience Specialist · Kodeco03-01-2022 – 09-01-2022

  Documented and categorized member issues to ensure seamless service provision. Shared insights with management regarding member inquiries, concerns, and complaints. Navigated multiple systems to identify and address customer issues. Spearheaded member issues, consistently obtaining five-star ratings and referrals. Prioritized tasks to manage workload efficiently and used computer systems to research and record account information accurately.

• Seasonal Customer Happiness Agent · Your Year of Miracles11-01-2021 – 02-01-2023

  Provided customers with product and service information through online chats and emails. Communicated and negotiated with customers and product teams to resolve issues. Maintained a calm, polite demeanor with aggressive or upset customers. Redirected complicated customer issues to the designated department for resolution. Offered valuable information to assist customers in making informed decisions.

• Freelance Customer Service Agent · Greenville Ventures09-01-2020 – 01-01-2021

  Provided detailed information regarding products and promotions through online chats and email correspondences. Acted as a liaison between clients and product teams to address customer concerns. Gained insights into client needs and provided product-related information. Remained calm and courteous during confrontational interactions and directed complex concerns to appropriate departments for resolution. Assisted customers in decision-making by providing relevant information.

Education

• The Odin ProjectSoftware Engineering, Web Development
• Westonaria High SchoolMatric

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