Muhammad Usman Haroon

About

With a robust background in quality assurance and system support, I have honed my skills in ensuring the reliability and efficiency of software products. Currently a Consultant Quality Assurance Engineer at Systems Limited, I focus on rigorous testing processes to maintain high standards. Previously, I enhanced testing efficiency as a Quality Assurance Automation Engineer at the same company. My experience at JazzCash involved critical system support for one of Pakistan's leading mobile wallet applications, where I optimized processes and managed system health checks. At MediaPark, I gained expertise in manual testing and client support, working with international clients on crypto products. My technical proficiency includes automation with Selenium, performance testing with JMeter, and API testing with Postman. I am adept at using Jira for bug reporting and have a strong foundation in Agile methodologies. My career reflects a commitment to quality and a passion for technology-driven solutions.

Experience

• Consultant Quality Assurance Engineer · Systems Limited07-01-2024

  Responsible for ensuring the quality and reliability of software products through rigorous testing and quality assurance processes.

• Quality Assurance Automation Engineer · Systems Limited08-01-2023 – 07-01-2024

  Focused on automating testing processes to enhance efficiency and accuracy in software quality assurance.

• Digital Application Operation Engineer · JazzCash10-01-2021 – 08-01-2023

  Worked on JazzCash app, one of Pakistan's biggest mobile wallet applications. Responsibilities included L2 system and application support, continuous support & analysis of application and system optimization, system and application health checks and event management, operations and maintenance/health checks, monitoring of critical scheduled tasks, validation of system backups, execution and monitoring of critical updates on live systems, tracking incidents, preparation of incident reports, escalation of incidents, and optimization and automation of existing processes.

• SQA Engineer · MediaPark (SMC-Pvt.) Ltd.10-01-2020 – 09-01-2021

  Manually tested products on production and staging environments across different operating systems. Created test scenarios for functional and non-functional cases, wrote test cases, reported bugs using Jira, followed Agile methodologies, learned basics of automation with Selenium, and conducted performance testing using JMeter and API testing with Postman.

• System Support Specialist · MediaPark (SMC-Pvt.) Ltd.10-01-2020 – 09-01-2021

  Served as the main point of contact for international clients, addressing inquiries and resolving technical issues related to crypto products and services. Troubleshot and resolved product-related issues by collaborating with internal teams to ensure a smooth user experience. Educated clients on the functionality and benefits of company's products, guided them through the onboarding process, and provided account support.

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