Nauris Paberzs

About

A generalist who is passionate about connecting the dots, building meaningful relationships, and envisioning the future. Proven track record in Enterprise Account Management (Managed multiple Fortune 500 Accounts), Customer Success Leadership, and Technology Solutions. Experienced in various industries including aviation and chemical manufacturing.

Experience

• Customer Success Lead · Syensqo2023-12-01 – 2024-10-01

  Hired and led a high-performing CSM team, driving customer satisfaction up 20% through improved onboarding, order management, and issue resolution. Streamlined SLA processes, enhancing efficiency and reducing approval times by 30%. Initiated and maintained strategic partnerships, offering additional value to customers and strengthening brand loyalty. Coordinated with sales and marketing teams to align strategies, ensuring a cohesive customer journey. Successfully led and managed cross-functional projects (PM, CX, and Data Teams).

• Account Manager · Solvay2019-03-01 – 2023-12-01

  Managed sales and grew 100+ SMB and 20 Large Enterprises portfolios. Built and nurtured strong customer relationships across regions, adapting solutions to business needs. Consistently exceeded individual and team KPIs - budget, product application adoption, customer satisfaction, etc. Enhanced added value and optimization through engaging with C-level executives and decision-makers. Successfully managed several business-critical projects and BCPs.

• Operations Officer · SmartLynx Airlines Ltd2017-04-01 – 2019-03-01

  Implemented cost-saving initiatives that reduced the department's operational expenses by 20%. Created an SOP describing the utilization of crew flight hours, therefore reducing overtime expenses by 15%. Conducted regular training sessions for staff on operational best practices and compliance requirements. Spearheaded new software integrations driving the efficiency of a more streamlined customer lifecycle.

• Senior Cabin Crew Member · Air Baltic Corporation2011-03-01 – 2017-02-01

  Led crew briefings before flights to discuss specifics of the journey, aligning team efforts. Conducted pre-flight safety checks, ensuring adherence to aviation regulations for passenger safety. Trained new cabin crew members, enhancing essential skills and knowledge for their professional development. Line check Instructor on B737, F-50 and Dash Q4-800.

Education

• University of LatviaMBA
• Solvay Leadership AcademyLEAD Certified
• Solvay Leadership AcademySupervisor Development Series

Similar talent on Pangea

Michael G.Customer Success & Enterprise IT/ERP Leader | SAP | Analytics | $30M TCV Managed AccountsBethlehem, PAKelley J.Customer Success Director | Enterprise & Hyperscale Growth (10+ Years) | NRR & Adoption StrategyAtlanta, GAAda N.Enterprise Customer Success Manager | SaaS Renewal & Expansion Leader (7+ Years)Toronto, ONAlex C.Customer Success Leader (Strategic Accounts) | 15+ Years | $11M+ ARR | NRR 125%London, UK