Neha Goswami

About

Currently pursuing a Master of Science in Human Computer Interaction at Indiana University Bloomington, I hold a Bachelor of Technology in Computer Science from SRM IST Chennai. My professional journey includes a role as a Product Designer at MissPoppins, where I led the design and product management of an app for new parents, enhancing user efficiency by 30% and boosting engagement by 25%. As a Design Strategist at Cisco, I improved AI assistant features, increasing user satisfaction by 25%. My teaching experience at Indiana University includes mentoring over 180 graduate students in visual design principles and web accessibility. Additionally, I contributed to Tata Consultancy Services as a User Experience Designer, enhancing AI bot interfaces and increasing task completion rates by 20%. My diverse background in design, UX research, and teaching underscores my commitment to creating user-centric digital experiences.

Experience

• Product Designer · MissPoppins07-01-2024

  Led the design and product management of an app connecting new parents with licensed coaches. Spearheaded the redesign of the practitioner dashboard, improving user efficiency by 30%. Regularly collaborated with stakeholders and engineering to implement new features, driving a 35% improvement in user retention and a 25% boost in engagement. Delivered seamless user experiences across web, Android, and iOS platforms.

• Design Strategist (via IU collab) · Cisco01-01-2024 – 05-01-2024

  Conducted UX research and led the design of AI assistant features, increasing user satisfaction by 25% and reducing task completion time by 30%. Collaborated with network engineers and AI specialists to enhance trust in AI features, refining prototypes through usability testing and iterative design improvements.

• Associate Instructor · Indiana University Luddy School of Informatics, Computing, and Engineering08-01-2023 – 11-01-2023

  Course I363: Visual Design for the Web led by Prof. Jenny El-Shamy. Mentored 120+ graduate students in visual design principles, web accessibility, Adobe Photoshop & Illustrator training, and web design fundamentals amplifying student proficiency in constructing visually engaging online experiences.

• User Experience Designer · Tata Consultancy Services07-01-2023 – 08-01-2023

  Designed a user-friendly feedback interface for generative AI bots, boosting AI response quality ratings by 15%. Collaborated with cross-functional teams to develop mid-fidelity wireframes, leading to a 20% increase in task completion rates. Synthesized insights from research on reinforcement learning to create data-driven interface solutions.

• Associate Instructor · Indiana University Luddy School of Informatics, Computing, and Engineering01-01-2023 – 01-01-2023

  Course 1590: Visual Design for HCI/d. Mentored 60+ graduate students in visual design principles, web accessibility, Adobe Photoshop & Illustrator training, and web design fundamentals amplifying student proficiency in constructing visually engaging online experiences. Designed course structures and managed diverse student groups cultivating an immersive learning environment through collaborative design exploration and iterative feedback loops.

Education

• Indiana University BloomingtonMaster of Science - MS, Human Computer Interaction
• SRM IST ChennaiBachelor of Technology - BTech, Computer Science
• D.A.V. Public School ChennaiHigher Secondary, Computer Science

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