Nicklaus Hoover

About

I am a dedicated technical support professional currently specializing in StarLIMS, where I train users in inventory and equipment tracking, implement workflows, and troubleshoot various instrument issues. My role involves ensuring data backup using Backup Exec and identifying security risks within the Scientific Network. As a leader of an escalation team, I effectively coordinate technical issue resolution across a nationwide team of 10 technicians. My technical expertise spans multiple software platforms including SCIEX OS, Chemstation, and ServiceNow, and I have extensive experience interfacing laboratory systems with EMRs. I pride myself on my multitasking abilities, organizational skills, and strong problem-solving capabilities, complemented by a goal-oriented mindset and excellent communication skills. In addition to my support role, I have a passion for technology and have successfully developed various AI-driven projects, including Discord bots and chatbots aimed at enhancing user engagement. I hold certifications in Prompt Engineering for AI and Generative AI Essentials from Microsoft and LinkedIn, keeping me at the forefront of technological advancements in my field.

Experience

• Lab Application Specialist · Guidehouse12-01-2018

  Contracted with FDA

• Medical Laboratory Technician · Baptist Health Conway11-01-2016 – 11-01-2018

  Worked as a Medical Laboratory Technician, likely responsible for conducting laboratory tests and procedures, maintaining lab equipment, and ensuring accurate test results.

Education

• Arkansas State University-BeebeAssociate's degree, Clinical Laboratory Science/Medical Technology/Technologist

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