Osamah Ahmed

About

Proactive Microsoft 365 Support Specialist with a passion for technology and a dedication to customer satisfaction. Experienced in providing top-tier support, anticipating potential issues, and enhancing user experiences within Microsoft 365 environments. Currently involved in remote work, leveraging skills in AI & Machine Learning and M365 Administration.

Experience

• Proactive Microsoft 365 Support Specialist · Microsoft2024-09-01 –

  As a Proactive Microsoft 365 Support Specialist at Microsoft, I leverage my expertise to provide top-tier support and enhance the user experience for our clients. My role involves anticipating and addressing potential issues before they arise, ensuring seamless operation and maximizing productivity for users. Through proactive monitoring, troubleshooting, and customer engagement, I strive to deliver exceptional service and drive continuous improvement in our Microsoft 365 environment. Passionate about technology and dedicated to customer satisfaction, I am committed to helping users harness the full potential of Microsoft 365.

Education

• University Of Sadat City EgyptBachelor’s degree, Computer Science and Artificial Intelligence
• Özel Mutlukent Milletlerarası Lisesi Istanbul, TurkeyHighschool
• Westerlundska Gymnasiet Enköping, SwedenHighschool, Computer Science

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