Paige Daniels

About

With over 30 years of experience in technical support and client success, I have led teams to enhance user experience and operational excellence. My expertise spans accounting project management, technical support, and customer service management, empowering clients to achieve seamless integration and proficient issue resolution.

Experience

• Director of Client Success · Firm3602021-09-01 – 2025-03-01

  Leading our Customer Success team as we onboard and support our Firm360 clients and users to successfully manage their accounting projects using our Firm360 platform.

• Degreed Technical Support Specialist · Degreed2020-06-01 – 2021-09-01

  As a Technical Support Specialist, I interact directly with Degreed clients and their end-users to ensure that technical issues are resolved quickly and efficiently. I provide an unparalleled support experience, and I recognize that this role significantly impacts the Degreed client experience and can impact client satisfaction and retention. Currently I: • Provide technical support to Degreed clients via phone, email, and/or chat platforms; work with end-users to diagnose and resolve routine technical software issues quickly and efficiently • Track and document all technical issues and the steps taken to resolve the issue; escalate cases to upper-tier engineers or other CX resources when appropriate • Support client questions and issues by gathering data about the problem they are experiencing, analyzing their needs, then research possible resolutions before implementing the best solution to meet the specific situation • Stay current with product updates, system changes, and customer support team procedures and best practices

• Sales Representative · Brand It Inc2012-09-01 – 2015-04-01
• Technical Support Analyst · SAS1992-01-01 – 2012-01-01

  Base SAS Technical Support Specialist focusing on reporting procedures Proc Tabulate, Proc Report, Data Step, Proc Freq, Proc Means/Summary, ODS, and Macro.

Education

• University of North Carolina WilmingtonBachelor of Science - BS, Computer Science

Similar talent on Pangea

Abbey B.Customer Success Leader | Strategic & Data-Driven | Ed-Tech & Training SpecialistDenver, COChelsea F.Director of Client SuccessTodd J.Customer Success & Post-Sale Leader | Head of CS | 25+ Years in Enterprise SaaSNewbury, MAKelley J.Customer Success Director | Enterprise & Hyperscale Growth (10+ Years) | NRR & Adoption StrategyAtlanta, GA