Paul Joseph

About

With a Master's Degree in Computer Science from Hunan University and a Bachelor's Degree in Database and Networking Engineering from Valley View University, I have a strong educational background. I have gained extensive experience as a System Analyst at Logiciel Ghana Limited, where I manage projects, Linux administration, cloud system deployment, and software quality assurance. As a Lecturer at ILMA Institute of Science and Technology, I delivered lectures and assessed students' performance. My previous roles at SABMiller included ePolicy Administrator, Backup Administrator, Desktop Support Engineer, and Network Support Engineer, where I managed IT operations, troubleshooting, and network support. Additionally, I have experience as a System Analyst at Ghana Highways Authority and as a Technical Support Specialist at IT Consortium. My expertise includes project management, network administration, software installation, and technical support.

Experience

• System Analyst · Logiciel Ghana Limited01-01-2022

  Project Management Linux Administration - Centos Infrastructure Setup and Configuration Cloud System Deployment Database configuration and administration (MySQL,MySQL WorkBench) AWS Administration Software Quality Assurance

• Lecturer · ILMA INSTITUTE OF SCIENCE AND TECHNOLOGY09-01-2018 – 01-01-2022

  As a lecturer, I was responsible for delivering lectures, preparing course materials, and assessing students' performance.

• ePolicy Administrator and Backup Administrator · SABMiller10-01-2011 – 11-01-2013

  Rolling out Desktop and Laptop computers as needed. Troubleshooting network problems and coordinating preventative maintenance of IT equipment. Maintaining the LAN network operations, including hardware and software installation and set-up, documentation, administration, technical maintenance and user support. BACKUP (Symantec Backup Exec administration for Windows with LTO3 tape library): Maintaining the everyday backup for recovery by an automated process. MacAfee ePolicy Orchestrator (ePO): responsibilities include managing MacAfee policy for workstations and servers, managing MacAfee agent installs and package creations, pushing agents to client machines (workstations and servers),downloading and importing latest .dat files into the EPO library on all networks. Preparing detailed project development plans and activity reports. Coswin: responsibilities include managing Coswin for workstations, installation and maintenance.

• DESKTOP SUPPORT ENGINEER · SABMiller11-01-2011 – 10-01-2012

  Service Desk Management Computer Inventory Management and Audit ITGC Control Technical Support Backup configuration and Administration Running both hardware and software installation Network Administration Coordinating Active Directory Services Deploying Antivirus Policies, Agents and Updates Hardware and Microsoft support for the Client machines Installation and configuration of network Printers Outlook configurations and support Maintenance, Troubleshooting of Desktop Pc's, Laptops Operating System Installation of Windows XP/VISTA and Windows 7

• Network Support Engineer · SABMiller07-01-2011 – 11-01-2011

  Supported users in setup and configuration of wireless bridge networks. Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures. Investigated and corrected problems with printers, copiers and other peripheral devices. Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity. Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes. Set up hardware and software in optimal configurations to meet network performance requirements. Answered and triaged requests for assistance in order to provide top-notch support. Sustained optimal sender score on two IPs, enhancing inbox delivery and corresponding metrics while improving delivery metrics from 15% to 65%. Accomplishments: Migration of ABL Data Centre (Project Safe) I played a key role as part of five (5) member team that redesigned and relocated the ABL server room from its old location to its current location. This was done in an estimated and well-planned time of six (6) hours.

• System Analyst · Ghana Highways Authority05-01-2010 – 08-01-2010

  Website development Creating backups for clients servers Running both hardware and software installation Trouble shooting on Windows platforms Technical Support Network Administration

• Technical Support Specialist · IT Consortium03-01-2005 – 04-01-2007

  As a technical support specialist, I was responsible for providing technical assistance, building educational software for tertiary institutions, creating backups for clients servers, running both hardware and software installation, troubleshooting on Windows platforms, technical support, and network administration.

Education

• Hunan UniversityMasters Degree, Computer Science
• Valley View UniversityBSc IT, Database and Networking engineering

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