Preetha Attuparampath

About

Product Manager and Agile Capability Lead with 17+ years of experience delivering B2C digital servicing platforms across financial services and health insurance. Experienced in harmonizing requirements across cross-functional teams, authoring user stories with API data mappings, orchestrating UAT, and driving post-launch improvements through analytics. Hands-on with Figma, SQL, Tableau/PowerBI, and Jira; expert in SAFe and LeSS Huge delivery at scale.

Experience

• VP — Agile Capability Lead and Product Management · JPMorgan Chase12-01-2018 – 08-31-2024

  Owned and delivered customer-facing servicing journeys on a high-compliance B2C mobile (iOS/Android) and web platform — covering self-service account management, payment and collections flows, document request and delivery, authentication, regulated notifications, rewards, and conversational AI support — from requirements through post-launch monitoring. Collaborated with operations, legal, compliance, privacy, finance, and engineering teams to capture goals, pain points, and regulatory requirements; conducted discovery workshops and current-vs-target process mapping to define end-to-end servicing flows including exception paths and edge cases. Authored user stories with detailed acceptance criteria and front-end to API/back-end data mappings; specified configuration parameters and feature flags; confirmed integration feasibility with engineering across authentication, payments, and notification services. Delivered regulated customer communications — including payment notifications, assistance disclosures, and account alerts — navigating compliance, legal, and privacy requirements at each stage; maintained audit-ready documentation and secured formal governance sign-offs. Coordinated app-store readiness — metadata, screenshots, privacy labels — and managed phased rollouts and rollback criteria in alignment with technical teams. Orchestrated stakeholder UAT, collected evidence, and secured formal sign-offs; led daily triage sessions during requirements and testing phases; prioritized defects by customer impact and drove time-bound resolution. Designed and delivered analytics dashboards and OKR frameworks to track adoption, flow completion, and business outcomes — enabling data-driven post-launch enhancements and executive reporting. Defined and prioritized multi-year capability roadmaps based on business impact, customer feedback, and market readiness; managed scope changes, change requests, and acceptance criteria throughout the product lifecycle to maintain high-quality deliverables. Collaborated with local operations and compliance teams to understand market-specific regulatory nuances and operational processes; ensured adherence to governance standards and maintained audit-ready documentation across all product changes. Led Agile capability building across approximately 10 product teams using LeSS Huge and SAFe — facilitated PI Planning, PBRs, and Inspect and Adapt workshops; coached product managers and leadership on road mapping, OKR definition, value proposition mapping, and product-centric operating models. Developed detailed business cases for capability investments — including financial benefits, ROI, and break-even analysis; prepared progress updates, analytical reports, and presentations for management and steering committees to support decision-making and stakeholder alignment. Outcomes: CSAT up 30+ points, call center volumes down 25%, digital flow completion improved significantly, release cadence accelerated from quarterly to just-in-time. Recipient of JPMorgan Most Empowered Team Award (2022) and Guiding Light and Transformation Awards.

• Senior Consultant — Product Management and Transformation · Accolite03-01-2016 – 06-30-2018

  Sheridan Healthcare (1-year engagement): Delivered product requirements for digital health servicing journeys — insurance billing workflows, patient communication platforms, and compliance-sensitive clinical operations — gaining direct Life and Health insurance domain experience. Implemented SAFe for multiple clients; collaborated with operations, compliance, legal, and technology stakeholders to translate regulatory and business requirements into product roadmaps and user journeys. Achieved 25% increase in team velocity and streamlined delivery governance to reduce time-to-market across client engagements.

• Senior Consultant and Principal Engineer · Wipro Technologies05-01-2006 – 03-31-2016

  10 years across financial services organizations in QA, software development, and Scrum Master roles — delivering financial platforms including trading operations, payment workflows, and communication systems in secure, high-availability environments. Transitioned from Test Lead to Scrum Master; led functional, API, and performance testing; increased team productivity by 50% through Scrum of Scrums facilitation. (Experience also included: Aspect Technologies; Goldman Sachs, Bengaluru.)

Education

• Great LakesPG Program in Product Management, Product Management
• IIITPG Program in Artificial Intelligence and Machine Learning, Artificial Intelligence and Machine Learning
• SMUMaster of Computer Application, Computer Application

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