Rob Phelps

About

Project manager with extensive experience in IT and creative management across various industries, including healthcare, entertainment, and technology. Proven track record in project management, IT consultancy, and technical support.

Experience

• Systems Engineer · Iconic Technologies09-01-2021 – 09-01-2023

  Provided IT support as a white-glove MSP engineer for clients in legal, architectural, construction, and manufacturing. Managed Microsoft 365 tenants, local domain controllers, file servers, app servers, etc. Specialized in industry platforms such as NetDocuments and Made2Manage.

• IT Consultant · Self-Employed02-01-2017 – 09-01-2021

  Delivered on-site and remote IT support for various small and medium-sized businesses. Focused on IT service, training, and business solutions. Designed and deployed wireless networks for outdoor entertainment events.

• Senior IT Project Engineer · Microsoft03-01-2014 – 11-01-2016

  Provided IT engineering and support for all Microsoft Retail Store locations. Led training and oversight of external contractors for device imaging and preparation. Managed major projects and high-impact IT issues at global retail locations.

• IT Operations Consultant · Synertech10-01-2011 – 03-01-2014

  Delivering solutions via on-site/off-site customer engagements for Tidal Enterprise Scheduler 5.3.1 and 6.0+. Deployed solutions for enterprise IT operations as an on-site consultant and technical associate touching all aspects of the customer’s business. Assisting customers with deployment, training, development, administration and governance of TES environments.

• Project Manager · Ciplex2010-12-01 – 2011-07-01

  Responsible for a dozen web development projects as well as mobile apps and creative-only projects. Worked in conjunction with account executives, designers and developers to delivery high-quality websites on time and under budget to happy clients. Served as a technical project manager for more complex projects including multi-platform smartphone applications via Titanium and Magento Enterprise projects.

• Consultant · TechGuild2009-05-01 – 2010-11-01

  Launched and operated an IT consulting firm supporting several small to medium businesses. Provided on-site and remote support as well as technical and creative planning for clients. Responsible for ongoing customer satisfaction and sales.

• Business Services Project Manager, Procurement · Microsoft07-01-2008 – 03-01-2009

  Responsible for the majority of Windows team hardware purchasing and planning. Dealt with vendors, end-users, business managers and procurement team to effectively negotiate pricing and deliver assets within specific timelines. Served as a technology expert for resource planning and hardware purchasing for three business groups inside the Windows team.

• Sr. IT Project Manager · Washington Mutual07-01-2007 – 11-01-2007

  Responsible for delivering successful application migrations on schedule as part of a company-wide data center consolidation project. Responsible for preparation of project documentation including implementation plans, design documents, and meeting minutes for over a dozen projects. Lead large team meetings and worked with engineers, business partners and business owners to successfully meet project deadlines.

• Sr. IT Network Engineer · Children's Hospital2007 – 02-01-2007

  Part of a contracted team responsible for the reconfiguration of every Children’s Hospital network device to facilitate an XP rollout. Worked with project manager to organize gathered data and resolve network issues. Experience in the healthcare/emergency services environment.

• IT Lab Engineer · Microsoft02-01-2006 – 08-01-2006

  Responsible for hardware requisitions for over 200 employees via ticketing system. PC Lab imaging with Symantec Ghost / GhostCast Server. Responsible for deployment of email and gaming PCs. Responsible for deployment of all North American Xbox 360 development kits. Developed efficient best practices for storage and organization of excess hardware. Assisted MGS Playtest, Shared, Multiplayer and Compatibility Labs with daily operations. Experienced with all forms of PC hardware, especially high end gaming systems. In-depth knowledge of Xbox 360 platform, including XDK and development tools. Experience with Mac networking in a Windows environment, including network shares via AdmitMac software. Administration of SharePoint for team documentation and tracking of assets.

• IT Consultant · Self-Employed09-01-2023

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