Samantha S.

About

As an Executive Virtual Assistant with a proven track record in project management, CRM, and client satisfaction, I am dedicated to helping businesses streamline their operations and achieve their goals. With a strong background in leadership, training, and advanced problem-solving, I bring a unique blend of skills and experience to every project. My expertise spans multiple industries including customer service, technical support, and administrative roles, making me adaptable to various business environments. Proficient in using CRM systems and cloud-based phone systems to manage multiple tasks seamlessly while staying organized and efficient.

Experience

• Founder · Home Office Hero2025-01-01 –

  Virtual assistant, Copywriter, and Transcription, technical support associate, chat support, Administrative Support, Project Management, Customer Service, Data Entry etc.

• Virtual Assistant · US Based Company2022-03-01 – 2024-08-01

  Managed backend database operations, customized and uploaded over 1M+ leads to the dialer, generated detailed reports, reviewed loan documents, coordinated with the underwriting team, trained office staff on equipment and software use.

• Technical Advisor II · Concentrix2020-10-01 – 2022-04-01

  Provided advanced troubleshooting support using diagnostic tools, escalated and resolved complex issues.

• Customer Service Consultant · Sutherland2016-03-01 – 2020-05-01

  Provided floor support, supported front-line personnel, conducted manual underwriting for loan processing.

• Customer Service Representative · Xerox2015-10-01 – 2016-02-01

  Updated customer accounts and informed customers of promotions, driving sales and improving engagement.

Education

• The University of the West Indies, MonaBachelor of Science - BS, Accounting and Business/Management
• Central High SchoolHigh School Diploma, Accounting and Business/Management
• International Business Management Institute, BerlinDiploma, Project Management

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