Stephanie Trotter, MSIOP

About

With a Master of Science in Industrial and Organizational Psychology from Capella University and a Bachelor of Arts in Psychology from Maryville College, Stephanie has built a robust career in healthcare consulting and business analysis. Currently serving as a Healthcare Consultant at Optum since September 2022, Stephanie focuses on enhancing healthcare processes and operational efficiency. Previously, as a Business Analyst at Optum, Stephanie utilized Tableau to reduce member web portal and mobile app issues by 15% and led root cause analyses to cut business costs by over 5%. Earlier roles include Associate Manager at ABC Fine Wine & Spirits, Subject Matter Expert in Medical Coding at Accenture, and Workforce Analyst at Radio Systems Corp.

Experience

• Healthcare Consultant · Optum09-01-2022

  As a Healthcare Consultant, likely contributed to improving healthcare processes, analyzing data, and providing strategic recommendations to enhance operational efficiency.

• Business Analyst · Optum06-01-2017 – 09-01-2022

  Utilized Tableau for data analysis to reduce member web portal and mobile app issues by 15%. Owned root cause analyses, evaluating month over month data to provide improvement opportunities reducing business costs by over 5%. Researched and presented key business analysis findings to executives and stakeholders, obtaining approvals for needed business process improvement. Assisted in development of training for 70+ employees to ensure proper root cause selection and deeper level of understanding.

• Associate Manager · ABC Fine Wine & Spirits08-01-2016 – 05-01-2017

  Assisted in the management of a team of 7 employees to deliver weekly sales targets. Trained employees on beer education leading to an increase in sales of 12%. Responsible for opening, closing, and maintaining the daily operational procedures set forth by the company to ensure business requirements were being executed. Handled and counted money made, managed customers, and maintained a positive and healthy relationship with customers.

• Subject Matter Expert Medical Coding · Accenture01-01-2015 – 08-01-2016

  Identified and resolved operational problems using expertise and judgment. Identified agent strengths and opportunities and reported findings up to supervisors. Coached agents on how to navigate through systems to find information needed for medical coding. Responded to internal inquiries for coaching assistance via the subject matter expert queue, office communicator, and email.

• Workforce Analyst · Radio Systems Corp06-01-2014 – 02-01-2015

  Responsible for understanding/tracking historic contact volumes and influencing events. Reviewed intra-day performance (IDP) accuracy, updated EWFM inputs to achieve forecasts within stated goals. Provided reports to management and communicated reasons for variances with recommendations to improve performance. Worked closely with various departments to stay informed about pending or current activities that may change the volume trends, and re-developed workforce forecasts to reflect these changes.

Education

• Capella UniversityMaster of Science (M.S.), Industrial and Organizational Psychology
• Maryville CollegeBachelor of Arts (B.A.), Psychology

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