Sylvain Mbonimpa

About

Full-stack software developer in modern web based applications

Experience

• Technical Lead · TeKnowledge01-01-2024

  Serve as primary point of escalation to own and resolve complex technical cases. Apply technical knowledge in complex situations, using technical documentation to identify appropriate remediation and collaborating with subject matter experts and escalation managers as needed. Identify gaps in process, technical, or case management knowledge among the team and collaborate with the subject matter expert to develop an improvement plan to resolve related issues. Oversee the quality of the team’s deliverables and execute quality improvement plans as needed. Review team performance, grow the team’s technical capabilities, enhance the quality of support, and boost the team’s productivity. Maintain the testing environment and the team’s adoption and usage of tools. Mentor junior team members, monitoring their work, offering guidance, and providing managers feedback about performance and behavior.

• Technical Support Engineer · TeKnowledge05-01-2023 – 02-01-2024

  Resolving Customer problems on Microsoft Dynamics 365 Finance and Operation.

• Inventory Controller · mPharma04-01-2022 – 05-01-2023

  Managed and controlled inventory levels, ensuring accuracy and efficiency in stock management processes.

• Software Developer · DOVA BUSINESS CO LTD02-01-2022 – 05-01-2023

  Designing and developing company web and mobile applications.

• Software Developer · Teacher Shop ltd10-01-2021 – 03-01-2022

  Designing, developing, maintaining, analyzing, and upgrading company applications.

Education

• IPRC KIGALIAdvanced Diploma, Information Technology
• Aspade ngororeroHigh School Diploma, Mathematics Computer Science Economics

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