Trixie Lau

About

Who am I? To the outside world, I am a beholder of two Masters degrees - Business Administration & Healthcare Administration. I am a strategist and innovator who dares to go beyond the known and into the unknown. I am a dynamic and charismatic servant leader who goes all out to inspire and empower teams to innovate and deliver their best work. I am a visionary who humbly seeks and leads with wisdom. I am a curious and eager learner who finds joy in exploring various possibilities and enjoys bringing people on a journey with me to experience 'a whole new world. I am a people advocate and champion who values the well-being and empowerment of those around me. I am someone with a pioneering spirit who takes initiative in organizing and leading projects, creating a collaborative and transparent work ambiance, engaging with team members, promoting effective communication, and motivating and inspiring diligence in the pursuit of excellence. I am someone with a growth mindset, someone who loves to inspire growth and improve things - systems, operations, processes, relationships, and myself (took certification courses to expand my skillsets - lean six sigma green belt, PMP, etc). I am someone who is just grateful for every opportunity that I get. To those close and dear to me, I am: A bringer of JOY, encouragement, and creative inspiration. I am someone with a brave mind and heart, with the eagerness and desire to improve and reimagine the world for the better :) I am a dreamer and a free spirit who loves to imagine the unimagined. I am a giant ball of optimism and laughter and I am known to wear my heart on my sleeves. I am a bearer of sweet, kind words, but also a bearer of tough, heart-wrenching truths. I am someone who values compassion and empathy, and I believe that sincerity and genuine care are keys to the heart. I am someone who loves hearing peoples stories because it not only gives me the privilege to take a glimpse into their hearts and build a relationship with them, but it also gives me the opportunity to be a voice of comfort and encouragement for people, empowering them to be better versions of themselves. I am someone who reads people and situations well, and I am careful to be gentle but firm when handling situations. I am someone who loves my family and friends and I am someone who humbly seeks wisdom and guidance. All in all, I am someone who is just appreciative of the highs and lows... and the in-betweens. I am Trixie. :) So enough of me, it's your turn now, what's your story? Come connect with me: trixie.a.lau@gmail.com

Experience

• Program Delivery Task Force Leader · FEMA01-01-2024

  Orchestrated the seamless implementation of the Public Assistance (PA) delivery model in a leadership capacity as a Program Delivery Task Force Leader (PDTFL). Cultivated effective communication channels by serving as a pivotal link between the Public Assistance Group Supervisor (PAGS) and Program Delivery Managers (PDMGs), conveying Joint Field Office (JFO) operational priorities with precision. Struck a balance in the workloads of Program Delivery Managers (PDMGs), fostering an environment conducive to delivering exceptional customer service to applicants. Nurtured and guided PDMGs throughout the PA grant delivery process, establishing the optimal conditions for their success. Spearheaded the oversight of operational objectives, adeptly tracking progress, resolving issues, and actively supporting the Determination Memo process to ensure a fluid and successful workflow.

• Professional Development · Career Break07-01-2020 – 01-01-2024

  Took a step of faith in pursuing a dual master's degree in healthcare administration and business administration. Challenged myself in pursuing various certifications such as lean six sigma green belt and the project management professional certification to broaden my knowledge and skillsets. Grown and polished various competencies such as accountability, collaboration, communication skills, interpersonal understanding, self-confidence, team leadership, analytical thinking, strategic orientation, achievement orientation, and so on. Grown in character and gained a better understanding and confidence of who I am as a person, what I like and dislike, and so on.

• Program and Project Management Assistant · NACM Southwest01-01-2019 – 06-01-2020

  Played a key role in program and project management, utilizing strategic planning and coordination skills to ensure the successful execution of initiatives within established timelines and budgets. Employed meticulous data analysis and account management techniques to enhance financial reporting accuracy by 15%, resulting in precise daily accounting operations. Spearheaded the implementation of an agile transaction processing system, reducing errors by 10% and reclaiming approximately 10 hours per week in manual processing time, optimizing account management efficiency. Collaborated with cross-functional teams to identify process improvement opportunities and implement solutions, contributing to enhanced program performance and operational excellence.

• Technical Recruiter - Aerospace Industry · Johnson Service Group, Inc.07-01-2018 – 12-01-2018

  Optimized recruitment strategies through targeted methodologies, resulting in a notable 15% increase in successful placements and a streamlined hiring timeline, demonstrating strong project management capabilities. Leveraged advanced database management tools and networking techniques to expand the candidate pool by 30%, strengthening talent acquisition initiatives and ensuring access to high-quality candidates. Demonstrated leadership skills by refining training delivery methodologies, leading to a commendable 20% reduction in candidate drop-offs throughout the hiring process, enhancing team cohesion and driving project success.

Education

• Texas Woman's UniversityMaster's degree, Healthcare Administration
• Texas Woman's UniversityMaster of Business Administration - MBA, Business Administration and Management, General
• The University of Texas at AustinBachelor of Science and Art, Human Development and Family Studies, General

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