Vincent Revard

About

Experienced in React, JavaScript, HTML, CSS, Python with Flask SQLAlchemy, and a strong background in front-end technical application support. During my career, I have developed the following skills: strong team-building and project management skills that help companies streamline technical operations and enhance customer satisfaction, effectively troubleshooting and resolving complex technical issues while maintaining a commitment to delivering exceptional customer service, ability to work in a fast-paced environment where no day is the same, collaborate with a team and as a team leader/trainer.

Experience

• Software Engineering Student · Flatiron School01-01-2024 – 05-01-2024

  Software Engineering Bootcamp

• Application Support Specialist · Viewpoint10-01-2020 – 01-01-2022

  Assists customers with their Spectrum ERP system. Monitors, tracks, and documents customer support calls and related activities in Salesforce. Ability to condense fact from the vapor of nuance (i.e. using deductive reasoning, troubleshooting prowess, and technical language interpretation) to identify the customer's issue and resolve it. Develops Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers. Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.

• Customer Support Specialist · Valant11-01-2019 – 05-01-2020

  Front-line Phone & Email Technical Support for Mac OS and Windows 7/10 for users utilizing Valant EHR Software. Create internal database content and delivered strategic development suggestions for future enhancement. Perform client software training sessions as needed for high value clients. Review and update existing documentation and for publication on the external help site. Track/Escalate/Document business impacting call drivers and trends. Collaborate with third-party software providers and business partners.

• EHR Software Support · Valant04-01-2018 – 01-01-2019

  Create internal database content and delivered strategic development suggestions for future enhancement. Front-line Phone & Email Software Technical Support (Mac OS and Windows 7/10). Review and update existing documentation and for publication on the external help site. Track/Escalate/Document business impacting call drivers and trends. Collaborate with third-party software providers and business partners.

• Project Manager · Certified Seamless Guttering12-01-2016 – 04-01-2018

  Compile weekly service estimates to create cost-effective daily scheduling. Contact local/non-local wholesale companies to establish restocking cost/profitability. Budget large-scale jobs to guarantee our bid is competitive yet profitable ($100-30,000). Operate and maintain different kinds of office equipment such as photocopiers.

Education

• Flatiron SchoolFull Stack Software Engineering, Computer Software Engineering
• Baker CollegeAssociate of Science - AS, Computer Systems Networking and Telecommunications

Similar talent on Pangea

David M.Versatile software engineer skilled in front-end and back-end development.Philadelphia, PAChetan P.Full Stack Engineer | JavaScript, React, Angular, Node.js, Python, GraphQL | Expert in Scalable Web & Mobile SolutionsHarrisburg, PACCharles B.Software EngineerDallas, TXPeggy W.Full Stack Developer With an Eye for Design 🪄Berkeley, CA