Wing Koon

About

Currently pursuing a Master of Science in Human Factors Ergonomics with a UX concentration at San Jose State University, I hold dual Bachelor's degrees in Cognitive Science (Human-Computer Interaction emphasis) and Art & Design: Games and Playable Media from the University of California, Santa Cruz. As a UI/UX Designer at Tech4Good, I collaborate on developing an interactive platform. I have experience in creating wireframes, user flows, and prototypes. My experience also includes roles as a Resident Assistant, providing support to a gaming community, and as a Social Media Analytics Intern at the U.S. Department of Veterans Affairs, where I improved social media content organization and analytics.

Experience

• UI/UX Designer · Tech4Good @ UCSC04-01-2023

  - Collaborate in a design team to develop an interactive platform to foster social networking in any event - Create wireframes, user flows, concept designs, prototypes, and iterations using Figma and FigJam

• Resident Assistant · University of California, Santa Cruz09-01-2023 – 06-01-2024

  - Provides support and resources to a gaming community of over 40 residents at Crown College, especially in problematic situations or emergencies - Handle on-call shifts responding to lockouts, noise complaints, questions, and other situations in a professional manner - Plan and facilitate community meetings to provide important information and policy reminders to more than 80 residents

• Social Media Analytics Intern · U.S. Department of Veterans Affairs09-01-2023 – 05-01-2024

  - Labeled and organized over 2,000 Veterans Affairs’s social media posts to improve content searchability - Analyzed and reported on social media metrics using Salesforce Social Studio and Google Sheets - Consolidated over 70 questions from social media comment sections into a comprehensive knowledge base

• Sales Associate · Cole Haan06-01-2022 – 01-01-2023

  - Provided exceptional customer service by proactively identifying customer needs and offering tailored recommendations - Assisted customers with any questions and processing their purchases - Consistently arranged products to maintain an appealing store layout, increasing customer engagement and sales

• Content Intern · rickamitin.com06-01-2022 – 08-01-2022

  - Produced 28 monthly newsletters and online lessons using Canva and PowerPoint, featuring compelling visuals to boost brand awareness

Education

• San Jose State UniversityMaster of Science - MS, Human Factors Ergonomics (UX Concentration)
• University of California, Santa CruzBachelor of Science - BS, Cognitive Science (Human-Computer Interaction emphasis)
• University of California, Santa CruzBachelor of Arts - BA, Art & Design: Games and Playable Media

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