Yadhu Krishna Madhu

About

Highly committed and motivated IT analyst with experience in Business Analysis, Data analysis, support and network analysis, and Quality assurance. Well versed in wide variety of tools like Microfocus UFT, Selenium, Spyder IDE, PowerBI, Tableau, MS intoned, etc.,.

Experience

• IT support specialist · OEG Inc02-01-2023

  • Troubleshoot, identify, and fix retail IT equipment, POS devices, and computer hardware. computers, pads, printers, etc. • To keep existing equipment operating, offer preventative maintenance services. • Troubleshoot and fix structured cabling and networking hardware (such as switches, routers, and servers). Coax, UTP, fiber, etc. • Interact with clients and end users to convey technical problems and solutions. • Manage computer networks, linked computing environments, and computer systems. hardware, software for operating systems, software for applications, and all configurations. • Proven expertise in IT security • Support and troubleshooting for issues with internet connectivity • Whenever necessary, collaborating with telco providers to resolve connectivity problems • Keeping up with and using LAN, VPN, and DSL technology. • Troubleshooting mobile operating systems for Windows 10, Mac OS, iOS, and Android • Write, revise, and enhance system procedures and technical papers.

• IT Business Analyst · Sofvie Inc.01-01-2022 – 03-01-2022

  -Worked with IT team members on systems automation and advancement initiatives. -Gathered and documented requirements for projects. -Audited application flow and wrote reports outlining findings. -Identified errors and performed root cause analysis to determine core issues. -Assisted technical departments and QA staff to improve client satisfaction. -Provided test automation strategies to QA team. -Created Site Maps for Web and PWA applications that are utilized by Sales, Dev, QA and Reporting/ Dashboard teams. -Ran UAT for apps and provided feedbacks on legacy functionalities.

• Senior Testing Executive · Infosys Ltd01-01-2020 – 01-01-2021

  Project(s): - Merrill Lynch – Bank of America; Private Bank - Bank of America • Conducted research, gathered information from multiple sources and presented results, which include UI Automation on PDF, Excel and other scenarios, Web Automation, BBD framework • Enforced scrum principles, such as Continuous improvement (CI) to the automation team to facilitate the switch from the legacy system to the chromium application. • Handled Salesforce CPQ implementation project for Sales and Marketing Department. • Gathering stakeholder requirements, working with vendors and tested that if features are integrated and customized in the system to perform business operations. • Tested and lead UAT with the stakeholder and conducted training sessions. • Assisted Sales to configure different products and services through the CPQ solution. • Worked on LeanFT in UFT to implement BDD for container-based application using C# knowledge. • Used Visio, Draw.io, Moqups, etc. to create use case stories, dataflow, sequence diagrams, etc. • Managed vendors from multiple organizations as well as client-side stakeholders by holding daily stand-ups and monitoring progress for each release. • Consistently attended meetings with the client subject matter experts to acquire functional business requirements. Generated Dashboards with Quick filters, sets to handle views more efficiently for tracking automation progress. • Used Forecast, Trend Lines, and Reference Lines along with EDA method to describe the data acquired across automation teams to track updates. • Set up and controlled user profiles and access levels for each database segment to protect important data in Salesforce. • Used critical thinking to break down problems, evaluate solutions and make decisions. • Created plans and communicated and worked for deadlines to ensure projects were completed on time. • Optimization of Post Production Validation code in UFT and Test Complete to increase efficiency and decrease execution duration.

• Testing Executive · Infosys Ltd06-01-2018 – 01-01-2020

  • Experienced with functional testing: Smoke, Regression and User Acceptance Testing (UAT), and in automating VMs for schedule release execution using hands-on experience of VB Script, Java, JS and Python. • Proficient in Functional Testing tool like HPE UFT, Smart Bear Test Complete, Selenium, etc., and worked on implementing frameworks in various tools and writing automation code for same. • Experienced in executing SQL queries in order to retrieve test data for automation code. • Created reports & analyzed data to implement remediation tasks to improve the compliance percentage. • Used VBA to automate VMs for schedule executions of automation test cases in Dark Prod (Non-live Prod) environment. • Created detailed test cases for use on diverse projects. • Created accurate and efficient test scripts in UFT to manage automated testing of certain products and features. • Increased and improved knowledge of Automation software and Testing tools by engaging in all available trainings and seminars. • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations. • Completed automation of functional and regression testing. • Efficiently executed over 10,000+ Sanity, Smoke, Regression and Post Production Validation scripts using HPE UFT and Smart Bear Test Complete and supported developers in resolving problems by completing additional tests. • Involved in writing queries for back-end testing and for generating test data for release executions.

Education

• Georgian CollegePG Diploma, Big Data Analytics
• Cambrian CollegePG Diploma, IT Business Analysis
• Amrita UniversityBachelor's, Computer Applications

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