Ainy ali
Proven ability to turn dissatisfied customers into loyal brand advocates through empathy and strategic problem-solving.
3 yrs experience · Thiruvananthapuram, Kerala · <10 hrs/week
About
Experienced customer service professional with 3 years of expertise in delivering exceptional client support and resolving issues efficiently. Skilled in communication, conflict resolution, and building strong customer relationships, resulting in a 95% satisfaction rate in previous roles. Passionate about creating positive customer experiences and eager to contribute to a team committed to excellence in service
Skills
Experience
- Front office Agent · Pebbles Inn2021 – 2024
Welcome and greet guests warmly upon arrival. Perform check-in and check-out processes efficiently. Address guest inquiries, requests, and complaints promptly and professionally.
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