Gladys Wangare

About

Dedicated Customer Service Representative skilled in effective communication, problem-solving, and building strong customer relationships. Known for delivering empathetic, solution-focused support that enhances customer satisfaction. Passionate about creating positive experiences and maintaining high standards in every interaction.

Experience

• Cashier and data entry operator · Afrika heal health Pharma and hospital11-01-2021 – 05-01-2024

  • Answered questions about store policies and addressed customer concerns. • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. • Completed data entry tasks with accuracy and efficiency. • Greeted customers entering store and responded promptly to customer needs. • Helped customers complete purchases, locate items, and join reward programs. • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. • Restocked and organized merchandise in front lanes. • Maintained current knowledge of store promotions and highlighted sales to customers.

• Cashier and waitress · French Fries12-01-2019 – 10-01-2021

  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. • Bussed tables during busy periods to assist staff and quickly turn over tables. • Folded napkins and prepared silverware sets to provide adequate supply for host station. • Maintained customer satisfaction by clarifying questions about orders and specialty items. • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow. • Conducted inventory counts by adding each item in stock and documenting in computer system. • Handled cash with high accuracy and took care to check bills for fraud. • Responded promptly to requests for any customer inquiries.

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