Aishwarya Gupta

About

With a Master's degree in Information Science, Human-Computer Interaction from Cornell University and a Bachelor's in Computer Science from Dayananda Sagar College of Engineering, I bring a robust educational background to my professional endeavors. My experience spans various roles, including Graduate Research Teaching Specialist at Cornell University, where I led workshops and discussions on project management principles in UX design. As a UX Designer at Capital One, I revolutionized user experiences through AI-driven personalization. At the Roper Center for Public Opinion Research, I conducted heuristic analyses and usability studies to inform strategic decisions. My tenure as a Product Designer at Upscale involved enhancing in-product user experiences, leading to improved sales engagement and customer satisfaction. My diverse skill set and hands-on experience make me adept at creating user-centric designs that drive business success.

Experience

• Graduate Research Teaching Specialist · Cornell University01-01-2024 – 05-01-2024

  INFO 4980: Building Inclusive Computer Organisation. Led interactive workshops and discussion sections for 120 students, fostering a collaborative learning environment and enhancing students' grasp of project management principles in UX design. Provided constructive design feedback and critiqued designs along with grading design deliverables.

• UX Designer · Capital One01-01-2024 – 05-01-2024

  Revolutionizing the user experience for authorized users on the Capital One platform by implementing AI-driven personalization and real-time models.

• UX Designer · Roper Center for Public Opinion Research08-01-2023 – 12-01-2023

  Performed in-depth heuristic analysis, usability studies and competitor audits to identify key areas for improvement and inform the strategic decision-making process. Conducted user interviews to execute usability testing and extract valuable insights contributing to an informed portal redesign.

• Product Designer · Upscale09-01-2021 – 05-01-2023

  Guided product team in elevating in-product user experience through the creation of a seamless and personalized sales journey. Conceptualized and designed new features to enhance the sales engagement and customer experience. Revamped company website resulting in a marked improvement in lead conversion. Conceptualized and executed the design of onboarding frameworks and dashboards, leading to a significant boost in customer satisfaction.

Education

• Cornell UniversityMaster's degree, Information Science, Human Computer Interaction
• Dayananda Sagar College of Engineering, BANGALOREBachelor of Engineering - BE, Computer Science
• Sri Aurobindo Memorial SchoolHigh School, Science
• Sri Kumaran Children Home Pre-University CollegeComputer Science

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