Suyhalia K.

About

My career in user experience design reflects my commitment to creating thoughtful, user-centered solutions that align with business and user needs. With years of experience in dynamic, collaborative environments like IBM, where I played a pivotal role in enhancing user satisfaction and streamlining workflows, I've honed a keen understanding of both design and human-centered research. I've worked with various clients across industries, leading projects that prioritize usability and foster positive user experiences. As a Senior UX Designer, I design comprehensive, high-quality UX/UI solutions using tools like Figma, Sketch, and Adobe Creative Suite. My passion for research drives me to continuously engage users, integrate feedback into the iterative design process, and result in accessible, intuitive interfaces. Having facilitated workshops, mentored teams, and consistently driven project success, I thrive in agile environments. My experience spans full project lifecycles, from wireframing and prototyping to high-fidelity design, and I remain committed to refining my approach through continuous learning and collaboration. Whether working remotely or in person, my leadership, communication, and project management skills make me an invaluable asset to any team.

Experience

• Web Developer · American Academy of Addiction Psychology02-01-2025 – /null

  Led end-to-end UX/UI redesign of a healthcare education portal used by thousands of clinicians; boosted engagement and reduced bounce rate through user research, iterative prototyping, and A/B testing. Conducted accessibility audits and remediated WCAG 2.1 AA gaps, resolving 100% of critical issues and ensuring compliance for 50+ pages of clinical training materials. Partnered with developers using version control systems (Git) and platform engineering workflows to deliver scalable front-end components in an agile environment. Used Google Analytics + heatmap tools to evaluate designs post-launch, iterating based on evidence-driven insights.

• Lead UX Designer · Lucent Recovery & Wellness01-01-2023 – 03-31-2023

  Directed a Design Thinking sprint with a cross-disciplinary team of 5, mapping workflows, synthesizing research, and prototyping solutions for onboarding/documentation inefficiencies. Facilitated user research, journey mapping, and usability testing to identify inefficiencies in onboarding and documentation processes. Delivered streamlined workflows that reduced founder dependency and boosted staff satisfaction by 80%, supported by clear UX documentation and enterprise process improvements.

• Lead UX Researcher | Product Designer · Varuna Tech Inc.12-01-2020 – 01-31-2021

  Designed and delivered an interactive enterprise dashboard that streamlined data visibility and enabled proactive issue resolution across utility networks. Led API integration to enhance dashboard efficiency, reducing workload by 25% and preventing 40% more water issues. Conducted generative and evaluative research with water utility managers, synthesizing insights into actionable design solutions that improved operational workflows.

• UX Designer · IBM10-01-2020 – 01-31-2024

  Orchestrated end-to-end lifecycle for 5 UX initiatives, including research, prototyping, testing, and cross-functional alignment with PMs and engineers. Conducted user research to identify unmet needs, leading to feature rollouts that increased satisfaction by 25% and reduced usability-related support tickets by 20%. Improved usability metrics with a 40% reduction in user-reported issues and 30% increase in system efficiency, verified through structured usability testing.

Education

• University of the PeopleBachelor's degree, Computer Science
• SUNY OrangeAssociate of Applied Science, Cyber Security
• General AssemblyImmersive Remote, User Experience Design
• Newburgh Free AcademyAdvanced Regents Diploma, Cyber-Security• P-TECH
• P-TECHAdvanced Regents High School Diploma, Computer Science
• Year Up UnitedProject Management

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