Ajay Singh

About

I have over 6 years of experience in business development and process management, where I’ve relied heavily on Excel for data analysis and reporting. Now, I’m transitioning into the field of Business Intelligence (BI) and data analytics, having gained strong knowledge in SQL, Power BI, and data analysis techniques. In my previous roles within the insurance and airline industries, I’ve used data to solve problems, improve processes, and achieve business goals. For example, I successfully improved customer satisfaction to 95% and reduced handling times by 20% through better process management. Currently, I’m enhancing my skills with SQL, Power BI and Python programming to extract, visualize, and interpret data to help companies make better decisions. I’m passionate about continuous learning and enjoy developing new technical skills. If you’d like to connect or discuss opportunities, feel free to reach out to me at ajaysinghuchit@gmail.com.

Experience

• Data Analyst · Valeur Fabtex Pvt. Ltd.2025-04-01 –
• Management Information System Executive · Silaris Informations Pvt Ltd2024-11-01 – 2025-03-01
• Process Associate · IGT Solutions2022-06-01 – 2024-09-01

  Addressed and resolved customer queries related to flight issues such as delays, cancellations, and baggage handling, achieving a 95% customer satisfaction rate. Implemented process enhancements to optimize customer service operations, reducing average handling time by 20% and increasing customer retention. Contribute to improving customer service processes, suggesting enhancements, and optimizing operational efficiency for enhanced customer satisfaction.

• Unit Manager · Fintech Blue Solutions Private Limited2021-08-01 – 2022-03-01

  Strategized and executed sales initiatives, increasing lead conversion rates by 15% and boosting overall revenue by 20% within a year. Recruited, trained, and empowered a dynamic team of over 50 independent insurance advisors, fostering a collaborative environment that resulted in a 25% increase in client retention. Provided continuous support and expertise, helping team members exceed sales targets by an average of 30%.

• Business Development Manager · HDFC Life2018-09-01 – 2021-05-01

  Led sales strategies that increased yearly revenue by 10% and helped grow our customer base by 15%. Built and maintained strong relationships with over 50+ insurance advisors, working together to create custom insurance plans that met client needs. Improved communication, which boosted advisor productivity by 15% and helped keep 25% more clients. Also, developed and launched new lead generation ideas, increasing the number of leads by 40%. Regularly reviewed team performance and provided training, resulting in a 25% improvement in overall team results.

Education

• School of Open Learning (DU SOL), University of DelhiBachelor of Commerce - BCom, Accounting and Finance

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